ALL_M0 (4 Lessons) Dentistry 101_What all Dental Staff need to know about Dentistry to excel in their roles
ALL_M1 (4 Lessons) Dentistry 101_What all Dental Staff need to know about Dentistry to excel in their roles This is a prerequisite course for all dental support staff wanting to have sound “Product and Service Knowledge” of Dentistry to excel in their jobs Are you …
TC_M2 Co-ordinate the patient’s treatment plan with confidence and conviction
Coordinate the patient’s treatment plan with confidence and conviction CLICK HERE FOR FULL DETAILS OF THE COURSE
PM_M1 Introduction to the role of a Dental Practice Manager/Owner
CC_M0 Introduction to the role of a Dental Practice Manager or Dental Owner
PM_M2C Dental Business Processes Course: Sync and Swim
PM: Dental Business Process Management (DBPM): Sync and Swim: Online Course Challenges expressed by many Dental Practice Owners and Practice Managers Practice is very chaotic, there is no good process I am firefighting most of the time The same mistakes are being made over and …
PM_M2P Dental Business Processes Implementation Programme (8 weeks): Get your House in Order!
Choose 4 key dental business processes that you would like to understand, implement and manage over a 8 week period.
PM_M3P Implementing Metrics Programme-Roadmap to business success (8 weeks)
PM: Dollars and Sense: Dental business metrics. Practice by Numbers (4 week Programme) We teach you how to identify, track, generate and analyse key performance indicator reports yourself, so as to be able to make more informed and strategic practice business decisions. Use numbers to …
PM_M4 Automate, Delegate and Streamline practice management processes
Automate, Delegate and streamline practice management processes Don’t let the different day to day tasks bog you down from looking at the big picture as a manager and the visionary. In today’s era of technology and computing automate repetitive tasks to save time and be …
PM_M5 Managing Patient Complaints
Managing Patient Complaints The challenge I am not strong in managing conflict and when I get a call from an upset or angry patient I feel very stressed When a patient complains about a clinical procedure they received or the service we provided or they …
PM_M6 A to Z of conducting strategic staff meetings
A to Z of conducting strategic staff meetings Develop a sound plan to hold staff meetings that align with your business goals. Hold strategic meetings with clear agendas and know what to incorporate and how to run it, to get the best out of your …
PM_M7 Using Surveys, Feedback and Mystery calls to monitor the quality of your team’s services and your leadership
PM: Use Surveys, Feedback and Mystery calls to monitor the quality of your team’s services and your leadership Keep your ear to the ground. Feel the pulse of your business. Know what your patient’s say and feel about your business. Know what your staff think …
PM_M8 Onboarding and Managing Associates, OHT, and Support Staff
Design and implement good onboarding processes for Dental Associates and OHTs so that these professionals know what your expectations are from the start and there are no surprises. Challenges expressed by practice owners: Staff performance overall is below standard My associate dentist is not as …