DA_M3 Extended role of DA in patient communication and handover

Teacher

Nupur Hackwood

Extended role of DA in better patient communication and handover to Dentists to facilitate better and more effective patient care

The challenge

Dentist wants me to communicate more with patients, but I don’t want to sound unprofessional
My dentist is very busy and has to go into 2 hygiene rooms to do check ups. How can I help?
I would like to be able to tell patients more about the procedure when they ask me
How do I go about checking their medical and dental history
Dentist says I should explain costs to patient but it seems so complex
I would like to give post-op instructions but am afraid I will miss things
I could help with printing consent and financial forms if I am shown how
I really don’t know what to say to patients besides exchanging some pleasantries
I have not been trained to discuss dental procedures or risks
My previous dentist used to not allow us to talk to patients and said we were to be seen only!
I am afraid I will say the wrong things and come across as being unprofessional.
I am not confident of explaining dental procedures to patients or giving post-op instructions or discussing fees

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Course Features

Lectures 0
Quizzes 0
Duration 9:00 to 1:30pm
Language English
Students 45
Assessments Self

Curriculum is empty

Nupur Hackwood

Dental Consultant and Trainer Australia

Dentist with 33+years experience providing practical. hands-on, affordable dental training workshops for the entire dental team. Based in the Gold Coast Queensland / Northern Rivers NSW area, I provide off-site and onsite training and consulting to dental practice members across southern Queensland, northern NSW and Australia. I have owned and operated my own very successful 4 chair dental practice, have trained dentists, dental assistants, receptionists and practice managers for 11 years. I was Head of Quality at National Dental Centre in Singapore for 2 years and have also lived and worked in NZ, Japan and the USA. I am a certified trainer with Cert IV TAE and facilitate workshops at TAFE. I am also a clinical tutor at Griffith University and train young dental students. I really understand the gaps in workflow and processes in dental practices and knowledge and skills of dental team members and am here to help you bridge these gaps and excel.