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DA_M3 Extended role of DA in patient communication and handover

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Extended role of DA in better patient communication and handover to Dentists to facilitate better and more effective patient care

The challenge

  • Dentist wants me to communicate more with patients, but I don’t want to sound unprofessional
  • My dentist is very busy and has to go into 2 hygiene rooms to do check ups. How can I help?
  • I would like to be able to tell patients more about the procedure when they ask me
  • How do I go about checking their medical and dental history
  • Dentist says I should explain costs to patient but it seems so complex
  • I would like to give post-op instructions but am afraid I will miss things
  • I could help with printing consent and financial forms if I am shown how
  • I really don’t know what to say to patients besides exchanging some pleasantries
  • I have not been trained to discuss dental procedures or risks
  • My previous dentist used to not allow us to talk to patients and said we were to be seen only!
  • I am afraid I will say the wrong things and come across as being unprofessional.
  • I am not confident of explaining dental procedures to patients or giving post-op instructions or discussing fees 
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Course Features

  • Lectures 0
  • Quizzes 0
  • Duration 9:00 to 1:30pm
  • Language English
  • Students 45
  • Assessments Self
Curriculum is empty
Nupur Hackwood

Dental Consultant and Trainer Australia

Dentist with 33+years experience providing practical. hands-on, affordable dental training workshops for the entire dental team. Based in the Gold Coast Queensland / Northern Rivers NSW area, I provide off-site and onsite training and consulting to dental practice members across southern Queensland, northern NSW and Australia. I have owned and operated my own very successful 4 chair dental practice, have trained dentists, dental assistants, receptionists and practice managers for 11 years. I was Head of Quality at National Dental Centre in Singapore for 2 years and have also lived and worked in NZ, Japan and the USA. I am a certified trainer with Cert IV TAE and facilitate workshops at TAFE. I am also a clinical tutor at Griffith University and train young dental students. I really understand the gaps in workflow and processes in dental practices and knowledge and skills of dental team members and am here to help you bridge these gaps and excel.