DA_M4 Timeliness, Team work, Triage, and Trust

Teacher

Nupur Hackwood

Timeliness, Team work, Triage, and Trust – The DA T4 code

The challenge

Running late, squeeze-ins, poor team work, and lack of trust … it’s stressful
When Dentist runs late or there are squeeze-ins, everyone is under the pump
Often, I have to work through the lunch hour to bring the sterilisation up to date
We hardly ever finish up on time and I get home late. It is hard as I have young children who rely on me
There is very little team work and I don’t like asking for help
Everyone seems to think that ‘someone’ will pick up the slack but no one knows who that is
I want to trust my team mates to do the right thing but often this does not happen
There is a lot of back stabbing that goes on. No one wants to say anything directly. I just keep quiet.
I wish I had better skills in conflict management and was able to talk to other staff members directly

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Course Features

Lectures 0
Quizzes 0
Duration 9:00 to 1:30pm
Language English
Students 45
Assessments Self

Curriculum is empty

Nupur Hackwood

Dental Consultant and Trainer Australia

Dentist with 33+years experience providing practical. hands-on, affordable dental training workshops for the entire dental team. Based in the Gold Coast Queensland / Northern Rivers NSW area, I provide off-site and onsite training and consulting to dental practice members across southern Queensland, northern NSW and Australia. I have owned and operated my own very successful 4 chair dental practice, have trained dentists, dental assistants, receptionists and practice managers for 11 years. I was Head of Quality at National Dental Centre in Singapore for 2 years and have also lived and worked in NZ, Japan and the USA. I am a certified trainer with Cert IV TAE and facilitate workshops at TAFE. I am also a clinical tutor at Griffith University and train young dental students. I really understand the gaps in workflow and processes in dental practices and knowledge and skills of dental team members and am here to help you bridge these gaps and excel.