DEN_M2P (6 weeks) Building appointment books, overcoming barriers, and increasing case acceptance

Teacher

DEN2: ONLINE: Just Excel 12 Simple Steps to Case Acceptance: 6 weeks online challenge

Join me on a 6 week online challenge to learn the 12 simple steps in Case Acceptance. Each step (lesson) is about 1:30 hours and you will need to set aside a minimum of 2 hours for each lesson.

Many dentists say the following

I spend a lot of time explaining and recommending treatment required and yet the patient does not rebook
Many patients walk out and don’t make further appointments and I just don’t understand why. Am I cut out for this profession or not?
I am not making the money I thought I would and I have a huge debt and feel very stressed
Treatment planning for complex cases is difficult and I need a better way
I find it hard to present costs of treatment plan comprehensively and I don’t like discussing fees with patients
Patients are scarce and my appointment books fluctuate, I don’t know how I am going to get a steady income and it is stressful
I am plodding along with no major gains and don’t know what I need to do
My employer and practice manager say they are giving me the major share of new patients and I am not able to convert the treatment plans or close the sale

If this sounds like you, you have come to the right place. Let me show you how you can change things around and increase case acceptance rates .

In my 12 steps to case acceptance, I share the key elements in a new patient appointment that go towards building rapport, developing trust and using effective communication to get to know the patient, understand their perspectives, needs, goals, motivation, buying motives, break down barriers, present treatment plan with costings confidently and close the case.

Yes case acceptance comes way down the track after many other steps havve been dealt with! A lot goes into getting to that final stage. Most dentists just start at step 10 and then are surprised and disappointed when after spending considerable amount of time, the patient walks out without locking in that appointment.

Learn the full process involved in being more successful to getting to YES. Let me show you the steps without you having to spend years of frustration to come to this realisation yourself. This is a “DOING’ workshop. You need to challenge yourself with the challenges set in my lessons.

Are you up for this challenge?

Course Features

Lectures 11
Quizzes 0
Duration 4 Modules (16 lessons)
Students 31
Assessments Yes

DETAILS 11

This online workshop has 4 modules with 4 lessons each making it a total of 16 lessons which are about an hour or so each. Each lesson has a quiz or a challenge and you need to complete these before you can proceed to the next lesson. The lessons are taped so you can complete them at your convenience. You have 3 months to complete the 16 lessons. One-Two lessons will be released at a time to give you time to absorb and implement the material. DEN2 commences on Wed 6th of May. Are you ready for the 6 Challenges?
- Lecture1.1
  
  Protected: DEN2_Mod1_Lesson1: First Impressions 02 hour
- Lecture1.2
  
  Protected: DEN2_Mod1_Lesson2: Patient Centred Communications (PCC) 02 hour
- Lecture1.3
  
  Protected: DEN2_Mod1_Lesson3: Comprehensive History, checklists, wants, needs, and patient education 02 hour
- Lecture1.4
  
  Protected: DEN2_Mod1_Lesson4: Shared Oral Exam, Non-Jargon, Digital Story 02 hour
- Lecture1.5
  
  Protected: DEN2_Mod1_Lesson5: Co-Diagnosis, visual reveal, ICE 02 hour
- Lecture1.6
  
  Protected: DEN2_Mod1_Lessons6&7: Educate, COI/ROI, Explore situational fit, Overcome barriers 02 hour
- Lecture1.7
  
  Protected: DEN2_Mod1_Lesson 8: Buying Motives and Persuasion 02 hour
- Lecture1.8
  
  Protected: DEN2_Mod1_Lesson 9: Presenting Treatment plans with options and finance options and suitability 02 hour
- Lecture1.9
  
  Protected: DEN2_Mod1_Lesson10: Informed Consent
- Lecture1.10
  
  Protected: DEN2_Mod1_Lesson11: Hand-Offs and next visit 02 hour
- Lecture1.11
  
  Protected: DEN2_Mod1_Lesson12: Monitoring Case Acceptance with KPI and Internal Marketing 02 hour

Nupur Hackwood

Dental Consultant and Trainer Australia

Dentist with 33+years experience providing practical. hands-on, affordable dental training workshops for the entire dental team. Based in the Gold Coast Queensland / Northern Rivers NSW area, I provide off-site and onsite training and consulting to dental practice members across southern Queensland, northern NSW and Australia. I have owned and operated my own very successful 4 chair dental practice, have trained dentists, dental assistants, receptionists and practice managers for 11 years. I was Head of Quality at National Dental Centre in Singapore for 2 years and have also lived and worked in NZ, Japan and the USA. I am a certified trainer with Cert IV TAE and facilitate workshops at TAFE. I am also a clinical tutor at Griffith University and train young dental students. I really understand the gaps in workflow and processes in dental practices and knowledge and skills of dental team members and am here to help you bridge these gaps and excel.