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PM_M.10 Providing Inspirational Leadership, Great Culture and Increased Retention

  • It is so hard to get staff motivated
  • Staff don’t take the initiative to do things
  • Things are not done right
  • I find it stressful to tell staff to do things so I land up just doing it myself
  • Some staff can be disruptive and dominating
  • I feel trapped and have very little control over how things should be managed
  • I just want to do good Dentistry and not have to deal with staff performance
  • I feel stressed and I don’t think I am cut out to be a leader
  • I feel lost and don’t know what to do about getting staff on board

Suggested Course: Inspirational Leadership

Reduce Patient Attrition and Staff Turnover

Understanding the patient’s experience of your services and staff is a critical component in achieving business success and remaining competitive. Similarly knowing the pulse of your staff will help you manage better and retain staff longer for a more stable practice where patient attrition and staff turnover is low.

Challenges expressed by Practice Owners

  • Staff keep leaving. Practice is so unstable. Is it me? 
  • It is costing a lot to hire and train new people
  • I am loosing patients too.  It has become very competitive.
  • I take such good care of patients and yet they don’t come back
  • I would also like to get honest feedback from staff but don’t really know how this can be done
  • I feel alone. How do I keep staff.
  • Some of them are not worth keeping, but there is a domino effect

CLICK HERE to download course content

Click here to download course content

Course Features

  • Lectures 0
  • Quizzes 0
  • Duration 8:30am - 5:30pm
  • Students 0
  • Assessments Yes
Curriculum is empty
Nupur Hackwood

Dental Consultant and Trainer Australia

Dentist with 33+years experience providing practical. hands-on, affordable dental training workshops for the entire dental team. Based in the Gold Coast Queensland / Northern Rivers NSW area, I provide off-site and onsite training and consulting to dental practice members across southern Queensland, northern NSW and Australia. I have owned and operated my own very successful 4 chair dental practice, have trained dentists, dental assistants, receptionists and practice managers for 11 years. I was Head of Quality at National Dental Centre in Singapore for 2 years and have also lived and worked in NZ, Japan and the USA. I am a certified trainer with Cert IV TAE and facilitate workshops at TAFE. I am also a clinical tutor at Griffith University and train young dental students. I really understand the gaps in workflow and processes in dental practices and knowledge and skills of dental team members and am here to help you bridge these gaps and excel.