PM_M5 Managing Patient Complaints

Teacher

Nupur Hackwood

Managing Patient Complaints

The challenge

I am not strong in managing conflict and when I get a call from an upset or angry patient I feel very stressed
When a patient complains about a clinical procedure they received or the service we provided or they are aggressive, it can be very uncomfortable if you are at the other end of their displeasure or aggression
Managing their emotions and mine at the same time without escalating the problem is challenging.
I wish I knew how to handle these calls or better still not have to deal with them.
I also do not enjoy calling patients to get them to pay their bill.

Click Here to download course content

Any questions please do not hesitate to call us on 0407732297 or send us an email : [email protected]

Course Features

Lectures 0
Quizzes 0
Duration 9:00 to 1:30pm
Language English
Students 45
Assessments Self

Curriculum is empty

Nupur Hackwood

Dental Consultant and Trainer Australia

Dentist with 33+years experience providing practical. hands-on, affordable dental training workshops for the entire dental team. Based in the Gold Coast Queensland / Northern Rivers NSW area, I provide off-site and onsite training and consulting to dental practice members across southern Queensland, northern NSW and Australia. I have owned and operated my own very successful 4 chair dental practice, have trained dentists, dental assistants, receptionists and practice managers for 11 years. I was Head of Quality at National Dental Centre in Singapore for 2 years and have also lived and worked in NZ, Japan and the USA. I am a certified trainer with Cert IV TAE and facilitate workshops at TAFE. I am also a clinical tutor at Griffith University and train young dental students. I really understand the gaps in workflow and processes in dental practices and knowledge and skills of dental team members and am here to help you bridge these gaps and excel.