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PM_M7 Using Surveys, Feedback and Mystery calls to monitor the quality of your team’s services and your leadership

$0.10
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  • Patient Satisfaction surveys – survey designed, administered and data analysis done
  • Stat feedback form designs
  • Staff satisfaction surveys – confidentiality implemented 
  • Mystery calls – weekly/monthly/quarterly (your choice)

Click here to contact us and we will send you the details of this programme.

Course Features

  • Lectures 0
  • Quizzes 0
  • Duration 8:30am - 5:30pm
  • Students 0
  • Assessments Yes
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Nupur Hackwood

Dental Consultant and Trainer Australia

Dentist with 33+years experience providing practical. hands-on, affordable dental training workshops for the entire dental team. Based in the Gold Coast Queensland / Northern Rivers NSW area, I provide off-site and onsite training and consulting to dental practice members across southern Queensland, northern NSW and Australia. I have owned and operated my own very successful 4 chair dental practice, have trained dentists, dental assistants, receptionists and practice managers for 11 years. I was Head of Quality at National Dental Centre in Singapore for 2 years and have also lived and worked in NZ, Japan and the USA. I am a certified trainer with Cert IV TAE and facilitate workshops at TAFE. I am also a clinical tutor at Griffith University and train young dental students. I really understand the gaps in workflow and processes in dental practices and knowledge and skills of dental team members and am here to help you bridge these gaps and excel.
$0.10