PM_M7 Using Surveys, Feedback and Mystery calls to monitor the quality of your team’s services and your leadership
PM: Use Surveys, Feedback and Mystery calls to monitor the quality of your team’s services and your leadership
Keep your ear to the ground. Feel the pulse of your business. Know what your patient’s say and feel about your business. Know what your staff think about your leadership. Monitor vital information such as the quality of care provided by all team members as well as the quality of your Leadership. Develop ways to get this information in a confidential way so that you get honest feedback.
What we offer
- Patient Satisfaction surveys – survey designed, administered and data analysis done
- Stat feedback form designs
- Staff satisfaction surveys – confidentiality implemented
- Mystery calls – weekly/monthly/quarterly (your choice)
Click here to contact us and we will send you the details of this programme.
- Lectures 0
- Quizzes 0
- Duration 8:30am - 5:30pm
- Students 0
- Assessments Yes