PM_M7 Using Surveys, Feedback and Mystery calls to monitor the quality of your team’s services and your leadership

Teacher

Nupur Hackwood

Categories

All Solutions, DENTAL COURSES, Dental Owner, DENTAL PRACTICE MANAGEMENT, Dental Practice Manager

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PM: Use Surveys, Feedback and Mystery calls to monitor the quality of your team’s services and your leadership

Keep your ear to the ground. Feel the pulse of your business. Know what your patient’s say and feel about your business. Know what your staff think about your leadership. Monitor vital information such as the quality of care provided by all team members as well as the quality of your Leadership. Develop ways to get this information in a confidential way so that you get honest feedback.

What we offer

Patient Satisfaction surveys – survey designed, administered and data analysis done

Stat feedback form designs

Staff satisfaction surveys – confidentiality implemented

Mystery calls – weekly/monthly/quarterly (your choice)

Click here to contact us and we will send you the details of this programme.

Course Features

Lectures 0
Quizzes 0
Duration 8:30am - 5:30pm
Students 0
Assessments Yes

Curriculum is empty

Nupur Hackwood

Dental Consultant and Trainer Australia

Dentist with 33+years experience providing practical. hands-on, affordable dental training workshops for the entire dental team. Based in the Gold Coast Queensland / Northern Rivers NSW area, I provide off-site and onsite training and consulting to dental practice members across southern Queensland, northern NSW and Australia. I have owned and operated my own very successful 4 chair dental practice, have trained dentists, dental assistants, receptionists and practice managers for 11 years. I was Head of Quality at National Dental Centre in Singapore for 2 years and have also lived and worked in NZ, Japan and the USA. I am a certified trainer with Cert IV TAE and facilitate workshops at TAFE. I am also a clinical tutor at Griffith University and train young dental students. I really understand the gaps in workflow and processes in dental practices and knowledge and skills of dental team members and am here to help you bridge these gaps and excel.