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PM_M8 Onboarding and Managing Associates, OHT, and Support Staff


My associate dentist is not as productive as they should be

The Dentist does not present treatment plans in a way that patients accept treatment

Many patients leave without making appointments. It’s like a revolving door. My OHT fails to convert treatment plans and there is a lot of unmet treatment needs

My associates often miss things and it is awkward to point this out when I find these

There have been a few complaints in the delivery of care by my Associates. I don’t know how to handle this

The quality of their work is not up to the mark.   I am worried I am loosing patients

I am not sure how to align the Dentists and OHTs to my business goals and philosophy of care


Staff performance overall is below standard

Managing staff performance is a major battle

I hesitate to do Performance Appraisals

I find it stressful to have those difficult conversations with staff

Some staff get defensive if you say anything negative about their performance.

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Course Features

  • Lectures 0
  • Quizzes 0
  • Duration 8:30am - 5:30pm
  • Students 0
  • Assessments Yes
Curriculum is empty
Nupur Hackwood

Dental Consultant and Trainer Australia

Dentist with 33+years experience providing practical. hands-on, affordable dental training workshops for the entire dental team. Based in the Gold Coast Queensland / Northern Rivers NSW area, I provide off-site and onsite training and consulting to dental practice members across southern Queensland, northern NSW and Australia. I have owned and operated my own very successful 4 chair dental practice, have trained dentists, dental assistants, receptionists and practice managers for 11 years. I was Head of Quality at National Dental Centre in Singapore for 2 years and have also lived and worked in NZ, Japan and the USA. I am a certified trainer with Cert IV TAE and facilitate workshops at TAFE. I am also a clinical tutor at Griffith University and train young dental students. I really understand the gaps in workflow and processes in dental practices and knowledge and skills of dental team members and am here to help you bridge these gaps and excel.