PM_M8 Onboarding and Managing Associates, OHT, and Support Staff

Teacher

Challenges expressed by practice owners: Staff performance overall is below standard

My associate dentist is not as productive as they should be

The Dentist does not present treatment plans in a way that patients accept treatment

Many patients leave without making appointments. It’s like a revolving door. My OHT fails to convert treatment plans and there is a lot of unmet treatment needs

My associates often miss things and it is awkward to point this out when I find these

There have been a few complaints in the delivery of care by my Associates. I don’t know how to handle this

The quality of their work is not up to the mark. I am worried I am loosing patients

I am not sure how to align the Dentists and OHTs to my business goals and philosophy of care

Learn how to implement good onboarding processes for new staff, provide clarity around job responsibilities, review quarterly and manage staff performance

Challenges expressed by practice owners:

Staff performance overall is below standard

Managing staff performance is a major battle

I hesitate to do Performance Appraisals

I find it stressful to have those difficult conversations with staff

Some staff get defensive if you say anything negative about their performance.

Suggested Course: Onboarding, Clarifying job responsibilities and Performance Management

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Suggested Course: Onboarding, and Managing Providers

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Course Features

Lectures 0
Quizzes 0
Duration 8:30am - 5:30pm
Students 0
Assessments Yes

Curriculum is empty

Nupur Hackwood

Dental Consultant and Trainer Australia

Dentist with 33+years experience providing practical. hands-on, affordable dental training workshops for the entire dental team. Based in the Gold Coast Queensland / Northern Rivers NSW area, I provide off-site and onsite training and consulting to dental practice members across southern Queensland, northern NSW and Australia. I have owned and operated my own very successful 4 chair dental practice, have trained dentists, dental assistants, receptionists and practice managers for 11 years. I was Head of Quality at National Dental Centre in Singapore for 2 years and have also lived and worked in NZ, Japan and the USA. I am a certified trainer with Cert IV TAE and facilitate workshops at TAFE. I am also a clinical tutor at Griffith University and train young dental students. I really understand the gaps in workflow and processes in dental practices and knowledge and skills of dental team members and am here to help you bridge these gaps and excel.