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REC_M2 Empowering the dental receptionist: Basic Dentistry, Converting phone calls, Productive Scheduling & Dead Time Management

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REC_M2  Empowering the dental receptionist to be the most amazing brand ambassador: Includes Basic Dentistry + Converting phone calls, Productive Scheduling & Dead Time Management

There is more to being a great dental receptionist than having a good phone etiquette and good phone manner.  Strong Knowledge of Dental problems and the solutions we offer our patients, is the foundation to being an amazing receptionist. Having the right telephone etiquette and being able to answer patient queries confidently, convert calls to appointments and reduce cancellations is the other prerequisite to being the best brand ambassador a dental practice can have. Do you have what it takes to be a great brand ambassador?

This amazing course has 8 content-rich lessons (17 hrs of video recordings). It includes 8.5 hours of the Foundation course – Basic Dental Knowledge (Dentistry 101) which is essential in being able to answer dentistry-related patient queries with confidence.  The stand alone course in Basic Dental Knowledge (Dentistry 101) alone is worth $480. Even those who have had chairside experience have been surprised at what they did not know and what they have learnt in just 8 hours. This online training programme is designed to take your Reception skills to yet another level by empowering you with the knowledge and skills to take your business and team from good to excellent.

The total price of this course at $680 is unbeatable and works out at about $85/lesson.

The Dental Receptionist is the Eyes, Ears, and Spokesperson of the practice and represents the Company.  Does your receptionist have what it takes to be a Master Communicator, Traffic Controller, Timekeeper, Organiser, Problem Solver, Juggler, Negotiator, PR Officer, Risk Manager, Credit Controller and then a Happy Confidante? Is it an art or a science or both?  They have to get it right.  In today’s competitive market of Dentistry, Excellence is not an option, it is a necessity.

After completing the Basics of Dentistry first, you will then progress to learning about the key skills required of a receptionist and what it takes to be that amazing brand ambassador and more.  Even if you have had previous exposure as a Dental Assistant or Dental Receptionist completing this Basic Foundation course is going to empower you immensely.

The training programme runs for 8 weeks starting Wed 1st of March 2021 when the first video will be released. Thereafter, the next video will be released each Wednesday. Each video is about 2 hours long and you watch them at your own pace.  However, we suggest you set aside 3 hours each week to watch the video and complete the exercises involved that help implement the learnings immediately.

At the end of this course, a 3 hour live online Q&A group session will be held to answer all your questions you may have.

A certificate of completion from Just Excel Dental Training is provided as proof of the CPD hours.

Purchase this incredible value workshop  (17 hours of video + homework and implementation) for just $680 by adding it to the cart.

For more detailed information on REC_M2, complete and submit this form below or call me on 0407732297 or email [email protected] 

You need to be registered to purchase the course. Go to the curriculum tab to view the lessons. Access to recordings are available for 3 months from the time of purchase. 

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    Course Features

    • Lectures 8
    • Quizzes 0
    • Duration Online self-paced
    • Students 25
    • Assessments Yes
    Nupur Hackwood

    Dental Consultant and Trainer Australia

    Dentist with 33+years experience providing practical. hands-on, affordable dental training workshops for the entire dental team. Based in the Gold Coast Queensland / Northern Rivers NSW area, I provide off-site and onsite training and consulting to dental practice members across southern Queensland, northern NSW and Australia. I have owned and operated my own very successful 4 chair dental practice, have trained dentists, dental assistants, receptionists and practice managers for 11 years. I was Head of Quality at National Dental Centre in Singapore for 2 years and have also lived and worked in NZ, Japan and the USA. I am a certified trainer with Cert IV TAE and facilitate workshops at TAFE. I am also a clinical tutor at Griffith University and train young dental students. I really understand the gaps in workflow and processes in dental practices and knowledge and skills of dental team members and am here to help you bridge these gaps and excel.