Dental Receptionist Training Course
Do you have what it takes to be a great Dental Receptionist and Brand Ambassador for your dental practice?
The Dental Receptionist is the eyes, ears, and spokesperson of the practice and represents the Company. Does your receptionist have what it takes to be a Master Communicator, Traffic Controller, Timekeeper, Organiser, Problem Solver, Juggler, Negotiator, PR Officer, Risk Manager, Credit Controller and then a Happy Confidante? Is it an art or a science or both? Being the first point of contact, the Receptionist needs an understanding of dentistry, skills and training to be able to convert phone calls, schedule productively, manage cancellations and no-shows, respond to queries, provide information, address complaints, present your practice in a good light, and be the best brand ambassador, and many other things.
Many practices promote a Dental Assistant to the position of a Dental Receptionist or hire someone with no previous dental experience. This is where things go wrong. The skills required to perform as a Dental Receptionist are very different from those required to perform as a DA. Also, the front face of the practice – The Receptionist who is the first point of contact – needs to have a good handle of the business of dentistry, common dental problems, dental solutions offered (Dentistry 101 as I call it) if they are going to be taken seriously by patients and other team members. They have to get it right. In today’s competitive market of Dentistry, Excellence is not an option, it is a necessity.
Course prerequisite for those with no Dental Background
There is more to being a great dental receptionist than having a good phone etiquette, good phone manner, and some selling skills. I believe that strong “product” knowledge of dental problems and dental solutions, is the foundation to being an amazing receptionist. Having the right telephone etiquette and being able to answer patient queries confidently, convert calls to appointments and reduce cancellations is the other prerequisite to being the best brand ambassador a dental practice can have. Therefore, this course for receptionists with no dental background includes the pre-requisite course called Dentistry for all Dental Support Staff: Key Dental Product and Service knowledge staff need to have
(REC_M1) Dental Receptionist Training Course: Converting phone calls, Productive Scheduling, Dead Time Management: Empowering the Dental receptionist to be the most amazing brand ambassador.
Part 1: Critical Foundation knowledge on all things Dentistry.
Part 2: Converting phone calls, Productive Scheduling & Dead Time Management
If you have prior dental experience working as a Dental Assistant (min 12 months) and have the pre-requisite sound knowledge of common dental problems and procedures and the business of dentistry, please contact me to proceed with Part 2 of the course.
There is no other course packed with so much information on the market currently. Join the many amazing brand ambassadors who have completed the course.
Course Content: What is included in the powerful Online Dental Reception Training Course
- 17 hrs of video recordings spread over 8 content-rich lessons
- It includes 8.5 hours of the Foundation course – Basic Dental Knowledge (Dentistry 101) which is essential in being able to answer dentistry-related patient queries with confidence. The stand alone course in Basic Dental Knowledge (Dentistry 101) alone is worth a lot. Even those who have had chairside experience have been surprised at what they did not know and what they have learnt in just 8.5 hours. It is a good refresher course and a strong starting point to becoming a great dental receptionist. Even if you have had previous exposure as a Dental Assistant or Dental Receptionist, completing this Basic Foundation course is going to empower you immensely.
- 17 hours of video training + homework & implementation and is packed with information to cover key skills a Dental Receptionist needs to master such as:
- Having the right dental ‘product’ knowledge in providing key information to patients based on sound dental knowledge
- Strong phone skills, etiquette and manner to create that good first impression
- Being the best brand ambassador – what to know about your company and how to position it well
- Persuasive conversion skills – able to discuss importance of dental visits
- Understanding buying motives and the difference between wants and needs of patients in increasing conversion rate
- Reducing gaps in the book and keeping an eye on daily production goals when scheduling
- Go to the curriculum tab to view the details of all the lessons.
- Also includes 3 hrs of live online Practice sessions + Q&A sessions to support students if requested
- CPD hours (non-clinical) and Certificate of completion from Just Excel Dental Training
- 6 months access to all recordings from the time of purchase
- Access to any Private Facebook group created for learning of this course on my Facebook site https://www.facebook.com/justexceldentaltraining
Mode of delivery, Pricing and Discounts:
- Online-Self Paced: The price advertised here is for a fully self paced course. You do the course in your own time. Price advertised on our website is per person and includes 2hrs of live-online session if needed.
- Online-Live: Some learners prefer to do the entire course with set dates and times – an additional nominal fee is charged for live sessions/hour depending on number of sessions requested. Please contact me.
- Face-to-Face onsite delivery mode is also available – please contact me for quotes
- Discounts: Group discounts are available. Please contact us before purchasing the course.
- If there are 3 or more members from the same practice who wish to attend, then the entire course can be delivered Online-Live with set dates for same fee as Online-Self Paced/person
- Please contact me on 0407732297 or send an email to admin@justexcel.com.au for more information.
- NOTE: You need to be registered first to purchase the course.
The total price of this course is unbeatable and packed with information. There is no other course packed with so much information on the market currently. Join the many amazing brand ambassadors who have completed the course. Not to be missed.
For more information call me on 0407732297 or email admin@justexcel.com.au.
Course Features
- Lectures 8
- Quizzes 0
- Duration Lifetime access
- Skill level All levels
- Language English
- Students 71
- Assessments Yes