REC_M3 (4 Lessons) Managing Practice Flow, Team communications, Triaging, Internal Marketing, Continuing Care, Complaints, Accounts & Billing
REC:#14: Managing Practice Flow, Team communications, Triaging, Internal Marketing, Continuing Care, Complaints, Accounts & Billing
You need to be registered to purchase the course. If you have registered and paid for this course, please go to the curriculum tab to view the lessons (passwords provided on payment). Access to recordings are available for 90 days from the time of purchase.
The Dental Receptionist is the Eyes, Ears, and Spokesperson of the practice and represents the Company. Does your receptionist have what it takes to be a Master Communicator, Traffic Controller, Timekeeper, Organiser, Problem Solver, Juggler, Negotiator, PR Officer, Risk Manager, Credit Controller and then a Happy Confidante? Is it an art or a science or both? They have to get it right. In today’s competitive market of Dentistry, Excellence is not an option, it is a necessity.
This course is a continuation of the first series on Empowering the Dental Receptionist and covers these lessons:
- Managing Practice flow
- Triaging with staff
- Internal Marketing
- Powerful Recall systems/Continuing Care
- Managing patient complaints
- Managing Accounts, and Billing
- Managing day-to-day administration tasks with the right tools
This online workshop is designed to take your Reception skills to yet another level by empowering you with the knowledge and skills to take your business and team from good to excellent.
This workshop REC#14 along with REC#13 will cover the key job roles of a receptionist and what it takes to be that amazing brand ambassador and more. There is homework involved which will allow you to implement action and changes in your practice immediately. You will also receive 2 weeks of free support at the end to help you with any queries you may have about the content of this workshop.
A certificate of completion from Just Excel Dental Training is provided as proof of the CPD hours. A certificate of achievement is provided if all the homework prescribed is completed and submitted for review.
Purchase this workshop (nearly 24 hours of training) by adding it to the cart.
If you require more detailed information on either REC#13 or REC#14, complete and submit this form below or call me on 0407732297 or email [email protected] We can also design a package to suit the reception training needs of your practice.
- Lectures 0
- Quizzes 0
- Duration 8:30am - 5PM
- Students 15
- Assessments Yes
REC2_Module 1_Managing Practice flow and triaging with staff
REC2_Module 2_Internal Marketing and Continuing Care
REC2_Module 3_Managing patient complaints
REC2_Module 4_Admin, Accounts, and Billing