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REC_M3 (4 Lessons) Managing Practice Flow, Team communications, Triaging, Internal Marketing, Continuing Care, Complaints, Accounts & Billing

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REC:#14: Managing Practice Flow, Team communications, Triaging, Internal Marketing, Continuing Care, Complaints, Accounts & Billing

You need to be registered to purchase the course. If you have registered and paid for this course, please go to the curriculum tab to view the lessons (passwords provided on payment).  Access to recordings are available for 90 days from the time of purchase. 

The Dental Receptionist is the Eyes, Ears, and Spokesperson of the practice and represents the Company.  Does your receptionist have what it takes to be a Master Communicator, Traffic Controller, Timekeeper, Organiser, Problem Solver, Juggler, Negotiator, PR Officer, Risk Manager, Credit Controller and then a Happy Confidante? Is it an art or a science or both?  They have to get it right.  In today’s competitive market of Dentistry, Excellence is not an option, it is a necessity.

This course is a continuation of the first series on Empowering the Dental Receptionist and covers these lessons:

  1. Managing Practice flow
  2. Triaging with staff
  3. Internal Marketing
  4. Powerful Recall systems/Continuing Care
  5. Managing patient complaints
  6. Managing Accounts, and Billing
  7. Managing day-to-day administration tasks with the right tools

This online workshop is designed to take your Reception skills to yet another level by empowering you with the knowledge and skills to take your business and team from good to excellent.

This workshop REC#14 along with REC#13 will cover the key job roles of a receptionist and what it takes to be that amazing brand ambassador and more.  There is homework involved which will allow you to implement action and changes in your practice immediately.  You will also receive 2 weeks of free support at the end to help you with any queries you may have about the content of this workshop.

A certificate of completion from Just Excel Dental Training is provided as proof of the CPD hours. A certificate of achievement is provided if all the homework prescribed is completed and submitted for review.

Purchase this workshop (nearly 24 hours of training) by adding it to the cart.

If you require more detailed information on either REC#13 or REC#14, complete and submit this form below or call me on 0407732297 or email [email protected]  We can also design a package to suit the reception training needs of your practice.

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    Course Features

    • Lectures 0
    • Quizzes 0
    • Duration 8:30am - 5PM
    • Students 15
    • Assessments Yes
    • REC2_Module 1_Managing Practice flow and triaging with staff 0

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    • REC2_Module 2_Internal Marketing and Continuing Care 0

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    • REC2_Module 3_Managing patient complaints 0

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    • REC2_Module 4_Admin, Accounts, and Billing 0

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    Nupur Hackwood

    Dental Consultant and Trainer Australia

    Dentist with 33+years experience providing practical. hands-on, affordable dental training workshops for the entire dental team. Based in the Gold Coast Queensland / Northern Rivers NSW area, I provide off-site and onsite training and consulting to dental practice members across southern Queensland, northern NSW and Australia. I have owned and operated my own very successful 4 chair dental practice, have trained dentists, dental assistants, receptionists and practice managers for 11 years. I was Head of Quality at National Dental Centre in Singapore for 2 years and have also lived and worked in NZ, Japan and the USA. I am a certified trainer with Cert IV TAE and facilitate workshops at TAFE. I am also a clinical tutor at Griffith University and train young dental students. I really understand the gaps in workflow and processes in dental practices and knowledge and skills of dental team members and am here to help you bridge these gaps and excel.