TC_M2: Coordinate the patient’s treatment plan with confidence and conviction
As dentistry has evolved from offering simple, easily understood dental procedures such as fillings, extractions, and cleans to more complex, involved and expensive treatments, the need to spend more time with the patient before treatment can progress has increased greatly. This has created a new level of responsibility for a trained staff member to explain these complex dental procedures to patients, educating them about the benefits and also the risks, getting informed consent, offering alternative treatment options, providing finance options to get patients to accept treatment plans and then coordinating appointments with patients and following them up. This in a nutshell are the chief responsibilities of the modern Dental Treatment Co-ordinator.
A unique set of skills and specialised training is needed for a person in this role to be successful in getting patients to saying YES to treatment recommended by the Dentist. Educating and inspiring patients to improve their dental health sooner rather than later and Increasing Case Acceptance is one of the goals of the Treatment Co-ordinator. To be able to talk to patients confidently, provide answers to their technical queries a Treatment co-ordinator should have a sound knowledge of Dentistry. It is not enough just to have great communication skills or a pleasant and convincing manner or good sales skills. Product knowledge is key as the patient feels more confident and gets a step closer to accepting treatment plans.
This is where this course begins. Module 1 (3 lessons) covers the essentials of Dentistry that a TC needs to know to be able to be effective in their key role of increasing case acceptance. Module 2 (1 lesson) covers the role and job description of a Treatment Co-ordinator. Module 3 (6 lessons) covers the skills and knowledge required to function as a Treatment Co-ordinator. The 10 lessons (14-15 hours in total) priced just at $480 is content rich and will get your TC to be more effective in increasing Case Acceptance within 6-8 weeks. There is no other course like this out there.
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- Lectures 13
- Quizzes 1
- Duration Online self-paced
- Language English
- Students 19
- Assessments Yes
Module 1 (Foundational Dental Knowledge)
Lesson 1, Lesson 2 (2a, 2b, 2c), and Lesson 3 - Basic Foundational Dental Knowledge
Module 2 (Role and Job Description of a Treatment Co-ordinator)
Module 3 The 6 Steps in Treatment Co-ordination
- TC_Lesson5_(Step1) Handoff Rapport KLT
- TC_Lesson6a_(Step2) Reveal Educate Ask Q Listen Clarify
- TC_Lesson6b_(Step2cont) Reveal Educate Ask Q Clarify Listen
- TC_Lesson7_(Step3) Explain COI ROI and understand objections
- TC_Lesson8_(Step4) Manage objections of fear, suitability, and affordability
- TC_Lesson9_(Step5) Manage Risks: Informed Consent
- TC_Lesson10_(Step6) Present final treatment plan