TEAM_M2 Dental Team Rejuvenation & Detox. Go viral with your wow factor. Less me and more we.

Teacher

(TEAM1) Dental Team Detox and Rejuvenation. Go viral with your wow factor. Less me and more we.

GROUP DISCOUNTS ARE AVAILABLE FOR 6 OR MORE STAFF.

All workshops can also be delivered in your practice and tailor made to specifically address your team issues and hurdles to get better results.

Please contact us on 0407732297 or send us an email with your needs to [email protected]

What do you want from your team? What can you do for your team?

Take your team out on a fun and productive team building session and work together as a team on some key practice building issues.

Popular choice for start of the year or end of year team wind up and celebrations. Tell us what you want from your team and let us do the rest!

(Need 8 or more staff to run the session privately)

(AM session): GO VIRAL WITH YOUR WOW FACTOR:

Patient and team centred actions, customer service, service recovery, complaints management, triaging, handovers, less me and more we and teamwork

CREATING THE WOW FACTOR FOR EVERY PATIENT

THE WOW FACTOR … attracting and retaining your patients for life. First impressions are critical … you don’t get a second chance

The new patient experience, Creating a good first impression,
Creating raving fans through a WOW experience, Create an amazing new patient experience
Standardizing the Excellence in Triaging and Handovers
How to Attract, Create the wow factor, and Retain the New Patient for life and keep the existing ones coming back

MARKETING YOURSELF, YOUR TEAM AND THE BUSINESS

Understand the key marketing principles and why customers choose you
Ensure high retention, increased referrals, reduced cancellations, and Patient for Life philosophy
Understand what it takes to create repeat business and have patients that pay, stay and refer
How to double your patient referrals
NLP process of rapport to build relationships
Creating an amazing patient experience for every patient new or existing to ensure satisfaction and referrals and keep patients coming back
Is your practice set up to gain or lose potential patients? Could you be losing potential patients without knowing it? Let us tell you what to check

TRIAGING and HANDOVERS – MAXIMISING STAFF POTENTIAL

Excellent Communication skills for the entire team using NLP and CBT
Triaging for Treatment planning and Cost presentations to patients
Triaging between Therapist and Dentist
Training between DAs and Dentist
Triaging between Receptionists and DAs and Dentist

TEAM WORK: LESS ME AND MORE WE

This is a powerful part of thew workshop where teams get together to work out the alignment and direction as a group.
Aligning vision, mission and goals to job descriptions and team work

(PM session): DENTAL TEAM DETOX AND REJUVENATION WORKSHOP

CONSTRUCTIVE STAFF MEETINGS

Learn how to conduct productive and interactive meetings without being stressed
Increase staff ownership of problems and solutions

CLEAR AND STRAIGHTFORWARD COMMUNICATIONS WITHOUT TRIANGLES OR QUEEN BEES

understand what is meant by triangulation in the workplace and stomp this culture out
develop strategies to have a culture of open communication and to avoid having queen bees
decentralised work loads or keeping it central – pros and cons
career progression and reducing boredom

HAVING FUN IN THE WORKPLACE AND REDUCING STRESS

Strategies and ideas for team work and fun in the workplace
Dealing with stress in a fast paced workplace in an effective manner
Personality clashes and what to do

CONFLICT MANAGEMENT

Finding the sources of conflict
Conflict Resolution and Team Building
Providing strong Clarity on Performance outcomes, conducting Performance appraisals
Taming the gremlins

NOTE: If you wish to do the AM and PM sessions in more depth over 2 consecutive days (as part of a staff retreat), this can be tailored to suit your team.

Contact us on 0407732297 for more information.

Course Features

Lectures 0
Quizzes 0
Duration 8:00am - 5:00pm
Students 0
Assessments Yes

Curriculum is empty

Nupur Hackwood

Dental Consultant and Trainer Australia

Dentist with 33+years experience providing practical. hands-on, affordable dental training workshops for the entire dental team. Based in the Gold Coast Queensland / Northern Rivers NSW area, I provide off-site and onsite training and consulting to dental practice members across southern Queensland, northern NSW and Australia. I have owned and operated my own very successful 4 chair dental practice, have trained dentists, dental assistants, receptionists and practice managers for 11 years. I was Head of Quality at National Dental Centre in Singapore for 2 years and have also lived and worked in NZ, Japan and the USA. I am a certified trainer with Cert IV TAE and facilitate workshops at TAFE. I am also a clinical tutor at Griffith University and train young dental students. I really understand the gaps in workflow and processes in dental practices and knowledge and skills of dental team members and am here to help you bridge these gaps and excel.