DENTAL PRODUCT AND SERVICE KNOWLEDGE ONLINE COURSE

Provide staff with the dental ‘product and service knowledge’ they need, to assist patients confidently with their queries and concerns and build trust.

Align your support staff to see the bigger picture in working as a Team, increase staff engagement in building dental appointment books.

Increase patient and staff retention. 

Increase Case Acceptance as a Team and build appointment books faster

If as a practice owner/manager, you are looking for better team work and communications, better anticipation, full books, less chaos and stress, and want to grow and develop your staff and increase staff retention, then this course is the first step towards these goals. 

Improve Staff understanding of dental terminology and the practice of Dentistry. Empower your staff with the foundational dental product knowledge required to deliver amazing care to your patients as a team. Provide staff with the knowledge and confidence to excel in their roles, answer patient queries and concerns confidently, build Patient Trust, be more engaged and increase job satisfaction.

Increase Staff and Patient Retention.

Why having Foundational Dental Product Knowledge is critical

ALL Staff talk the same 'lingo' and are better aligned to your goals

staff understand 'situations' quicker and anticipate needs better

less conflict and stress and more trust & teamwork as expectations are clearer

staff feel confident to answer patient queries professionally

patients get clear answers to their queries and feel confident of staff

PATIENTS TRUST practice more AS all staff are well informed and able to HELP

staff work as a team and play their part in building appointment books

staff engagement increases with direct contributtons to patients well being

less staff turnover and increased retention in high-performing teams

4 Comprehensive Lessons to a Strong Foundation in Dentistry

Lesson 1 (3 hrs)

Dental Anatomy, Surfaces, Dental Diseases, Communicating disease Progression and Prevention to patients, using ADA codes, Dental Charting for Treatment planning, Note writing, X-ray safety

Lesson 2 (2 hrs)

Extra-Oral problems (eg swollen face, trauma) patients seek our help for, solutions we offer, anticipating what Dentist may need, how to communicate professionally and how to assist with patient queries

Lesson 3 (3 hrs)

Intra-Oral problems (eg abscess, fractured filling) patients present with, solutions we offer, anticipating what Dentist may need, how to communicate professionally and how to assist with patient queries

Lesson 4 (2 hrs)

Different patient groups and their dental treatment needs, different personality types and how to manage them, different medical and mental states, communicating with all types of patients

10 hrs of content rich training reduced from $280 to $180 for the New Year. 

Foundational Knowledge of Dental Conditions and Treatment Options

What's included in this course

In-Depth Video Lessons

Structured, Simple, Easy to Follow, Fast. Pause and start anytime. Learn, relearn at your own pace over the duration of the course. You have access to this course for 3 months which can be further extended in some cases.

Practical Exercises

Cement your learning with the Problem Based Learning challenges designed to increase your performance and communications

Support Online

Fortnightly 1 hour Live-Online sessions where you get to ask any question related to the course you are doing.

Membership to our Private Face Book group

Weekly 1 hour Live-Online sessions where you get to ask any question related to the course.

Team effort in helping patients accept Treatment Plans and have better Oral Health

If as a practice owner, you are looking for better team work and communications, better anticipation, full books, less chaos and stress, and want to grow and develop your staff and increase staff retention, then this course is the first step towards these goals. 

Improve Staff understanding of dental terminology and the practice of Dentistry. Empower and grow staff with knowledge and confidence that in turn builds Patient Trust 

Increase Staff and Patient Retention

Increase Case Acceptance as a Team

Differentiate || Position || Grow

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Don't let anything stop you now

Just Excel Dental Training brings the training to you. Train anytime, anywhere. 

Start now! Don’t wait.

Bridge the gaps in your practice. Excel in your role. Reduce stress by understanding what you need to do and why.

 

What people feel and say

5/5
“Dr Nupur has been amazing, I highly recommend her. If you need to develop and advance your skills in mastering dental assisting, then Dr Nupur is your answer. I was so grateful and feel confident. She taught almost everything that I didn't know before. I feel very confident after this workshop and have developed more in this field. Thank you.“
NS: Dental Assistant (6 mths)
5/5
" ... I worked with Nupur for 5 years. Nupur believed that with knowledge there is power and with power you gain more confidence and become more efficient.

Equipped with extensive knowledge we were able to go above and beyond our normal dental assisting skills, which in return made us an asset to any dental practice.

I can truly say that in the 5 years that I had the opportunity to work alongside Nupur, I learnt more than I ever  had in the 30 years of being a Dental Assistant."
TZ: dental assistant 30 years
5/5
"I had a great time learning how to expand my knowledge and how to better myself for the best practice experience for our Dentists and our patients.

Nupur was great! She was very helpful and listened to what we had to say so she could give us the best possible information for our team.
Overall awesome experience and would definitely recommend to anyone wanting to improve their skills and knowledge."
FG: receptionist 6 years

Who this course is for

This course “Foundational Knowledge of Dental Conditions and Treatment Options” is for all dental support staff, from new recruits to existing staff, who are involved in patient care.  

No need to waste months trying to get a new staff member up to speed with all things Dental.  Starting from the ground up, the course can take a beginner/newbie or someone rejoining the dental work force from zero to hero in less than a week.

This course is also great for experienced dental staff wanting to learn more effective and professional ways of assisting patients with treatment decisions.

No need for staff to binge watch youtube videos to try and figure out the basics of Dentistry all on their own.  

No more responses like “I don’t know”!

© Just Excel Dental Training & Consulting 2022. All rights reserved

The Trainer: Dr. Nupur Hackwood

BDS, MDS, PhD, Practice Owner for 11 years

Training is my forte. After 11 years of training Dental Staff and Dentists, I know what a High-Performing Team should look like. I focus on the 4Ps – People, Process, Purchase, Production in coaching Dental Practices and their Teams.

 

This course on empowering staff with Foundational Dental Product Knowledge is the first step in developing a High-Performing Team. I strongly believe that ‘knowing your stuff’ is powerful in building trust and confidence with the patient. They then are more likely to purchase. Knowing your stuff also reduces work stress levels and you enjoy the job more.

Dentistry has been my profession, but training is my passion