Increase Case Acceptance. Convert Dental Tx plans to Dental appointments with confidence and conviction. Increase productivity. Improve Patient Care.
This course is designed to allow Dental Treatment Coordinators to present dental treatment (Tx) plans with confidence, explain dental procedures, benefits and risks of Tx, and respond to patient queries with confidence and conviction. This course also provides knowledge of the buying process, the barriers to treatment and how to overcome it before presenting the Tx plan.
Staff with no dental experience appointed in this role must complete the Foundational Knowledge in Dentistry course as it is a prerequisite to doing the Treatment Coordinator Course.
Dental Treatment Coordinator Course + Foundational Knowledge in Dentistry Course
- This is an Online Self study course with 4 x Live-Online sessions (4hrs)
- One Lesson is released each week followed by a short Live-Online session as needed.
- Live-Online sessions allow to tailor the progress of the individuals
- Usually takes 12 weeks to complete with time in between to implement changes
- You have access to the trainer during this period at no extra charge (personalised)
- You need to first create an account and then register and make payment
- Once payment is received, the passwords for the lessons are released.
About the Treatment Coordinator Role
As dentistry has evolved from offering simple, easily understood dental procedures such as fillings, extractions, and cleans to more complex, involved and expensive treatments, the need to spend more time with the patient before treatment can progress has increased greatly. This has created a new level of responsibility for a trained staff member to explain these complex dental procedures to patients, educating them about the benefits and also the risks, getting informed consent, offering alternative treatment options, providing finance options to get patients to accept treatment plans and then coordinating appointments with patients and following them up. This in a nutshell are the chief responsibilities of the modern Dental Treatment Coordinator.
A unique set of skills and specialised training is needed for a person in this role to be successful in getting patients to saying YES to treatment recommended by the Dentist. Educating and inspiring patients to improve their dental health sooner rather than later and Increasing Case Acceptance is one of the goals of the Dental Treatment Coordinator.
NOTE: Staff with no dental experience appointed in this role should do the other TC course (TC_M1) priced higher which includes an additional module on Foundational Knowledge in Dentistry.
To be able to talk to patients confidently, provide answers to their technical queries a Dental Treatment coordinator should have a sound knowledge of Dentistry. It is not enough just to have great communication skills or a pleasant and convincing manner or good sales skills. Product knowledge is key as the patient feels more confident and gets a step closer to accepting treatment plans. For those with no prior experience in Dentistry, Module 1 which is Foundational Knowledge in Dentistry is a prerequisite
For those with little or no Dental Experience, the course has 4+8 lessons and content is as follows:
Foundational Knowledge in Dentistry (~10hrs)
- Lesson 1: Dental Anatomy (parts, tooth surface, ADA codes etc)
- Lesson 2: Dental Pathology (caries, gum disease, TMJ, etc)
- Lesson 3: Extra-Oral Dental Conditions and Solutions
- Lesson 4: Intra-Oral Dental Conditions and Solutions
Treatment Coordinator Course (~15 hrs)
- Lesson 1: Role and Job Description of a Dental Treatment Coordinator
- Lesson 2: Patient Types: Different categories, Needs, and Wants
- Live online session #1
- Lesson 3: Creating good First Impression: Patient Handoff, Building Rapport and TLC
- Lesson 4: Share Diagnosis: Communication skills around: Asking Questions, Listening and Clarifying, Revealing the problem, Educating
- Live online session #2
- Lesson 5: Share Tx Plan: Communication skills around: Explaining Cost of Inaction (COI) and Return on Investment (ROI), Inspiring, Anticipating Objections to treatment
- Lesson 6: Manage Objections: Communication skills around: Working around Life situation, Costs & Finance Options, Various payment options, managing bundles of Tx plans
- Live online session #3
- Lesson 7: Manage Risks: Informed consent supervised by Dentist, visual slides, brochures,
- Lesson 8: Coordinate appts: Present Tx plan , Schedule Tx, CC stats reports
- Final Live Q&A session
IMPORTANT NOTES:
- Price quoted is per person for an Online-Self Paced course
- If there are 3 or more members from the same group who wish to attend, then this course can be delivered Online-Live at suitable time
- Group discounts can be offered. Please contact us before purchasing the course.
- Alternatives: If you prefer that I deliver the course Face-to-Face onsite or at premises of your choice – please contact me re: travel costs.
- Dental Certificate of completion and CPD hours provided by Just Excel Dental
- Phone 0407732297 or send an email to [email protected] if you need to clarify anything
Course Features
- Lectures 14
- Quizzes 1
- Duration Lifetime access
- Skill level All levels
- Language English
- Students 40
- Assessments Yes