Dental Practice Manager Training Course: How to be an effective Dental Practice Manager: 15 Key Responsibilities (DPM1)

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Get your Practice Manager to speed with what they needs to do in their areas of responsibilities.

Requirements

Great Value Course as it is Bundled with ALL_M1 Dentistry for all Support Staff

PM1_How to be an effective Dental Practice Manager: 15 Key Responsibilities

This course is delivered Online and is for Practice Owners and anyone wanting to excel in their role of a Practice Manager.

In a small business, the Practice Owner does many of the jobs of a Practice Manager. However, as you scale your business and if you enjoy your Dentistry and want to focus on the clinical side of things, the administration and running of the business needs to be handed over to a trained person. This training is often missing and sometimes, a Practice Manager has no previous experience of working in a dental practice.

Common challenges expressed by practice managers:

I have too much on my plate and constantly feel I am not on top of things
I am in charge of rosters, payroll, staff training, attendance, performance, hiring and firing, stock ordering, equipment maintenance, Business reporting, managing patient complaints, advertising, marketing, keeping up with lab bills, accounting and more
It is a horrible feeling having all these unfinished jobs
I know I am not doing a good job and I question myself if I am cut out for this role

Don’t let the different day to day tasks bog you down from looking at the big picture as a practice manager and the visionary. In today’s era of technology and computing automate repetitive tasks to save time and be more efficient. Train and Delegate jobs to staff members correctly and set them up for success. Streamline processes so the practice flows smoothly.

Learn how to Automate, Delegate and streamline practice management processes.

We strongly recommend that every practice Manager also complete our course called ALL_M1: Dentistry for Dental Support Staff. If done together, it is cheaper.

This course (PM1_How to be an effective Dental Practice Manager: 15 Key Responsibilities) is designed by a Dentist and a Practice Manager and brings the insights and industry knowledge of both parties to the content delivered. Together we have nearly 50 years experience in the dental Industry.

This course + the basic Dentistry course will empower your appointed Practice Manager to:

Understand Dentistry: why patients call us, what we offer, item number, fees etc (See course ALL_M1)
Business of Dentistry: Overview of Overheads and production goals
Understand the role and responsibilities of a PM
Deliver on the key job responsibilities without being overwhelmed
Divide the day to manage different aspects of the business
Delegate jobs to key staff and hold them accountable
Use modern tools to manage the numerous tasks
Reduce stress for themselves and for the team
Become more confident in Leading the team and be a great Leader

This first step in learning about the role and how to deliver the key functions should then be followed up with training in the individual areas of Practice Management. This is similar to a DA learning the basic role of a DA and how to set up and assist for Exam, Cleans and Fillings, and then progressing to learn about Oral Surgery, Root Canal, Crown and Bridge, Implants, and even Orthodontics.

Every area of Practice Management is different and needs different strategies and focus. Learning how to be a Dental Practice Manager is the first step and this course provides the sound foundation for the job.

We strongly recommend that every practice Manager must also complete our course called “ALL_M1: Dentistry for Dental Support Staff. This is because, we believe that the Leader must have sound industry knowledge to walk and talk the same lingo as the rest of the crew.

Imagine flying with a Pilot with no knowledge of Aviation!

For further details about this course please contact us.

Ph: 0407732297

Email: [email protected]

Course Features

Lectures 0
Quizzes 0
Duration Online self-paced
Skill level All levels
Language English
Students 1
Assessments Yes

Curriculum is empty

Nupur Hackwood

Dental Consultant and Trainer Australia

My background as a Dentist for 34 years, Dental Practice Owner for 11 years, Dental Educator, Dental Researcher and Publisher, Certified Dental Trainer in RTOs, Quality Assurance Head, and also a Dental Specialist puts me in a unique position to thoroughly understand the business of Dentistry and also the needs and wants of every member working in a Dental Business.

I provide practical, hands-on, affordable dental training workshops for the entire dental team. I have developed these courses with careful thought on what the dental industry needs today.

Starting with a small 1 chair dental practice, I scaled and grew to a 4 chair dental practice with 3 Dentists and an OHT within 5 years and ended with approximately a 2 Million Dollar turnover during my 11 years ownership. So, I know what it takes to scale and grow a business cost effectively and how to use KPI numbers as a GPS to get there. This is my forte.

I strongly believe in training staff not just to have a high-performing team and reduce stress, but also because it helps nurture, grow, motivate and keep staff engaged and happy and increases staff retention. I have trained new graduate dentists, dental assistants, receptionists and practice managers for 11 years.

In the 11 year period when I owned and operated my own business, I conducted structured in-house training programmes which comprised of not just a regular weekly staff meeting but also, monthly, quarterly and annual staff training sessions.

Based in the Gold Coast Queensland / Northern Rivers NSW area, I provide online, off-site and onsite training courses and consulting services to dental practice members all across Australia.

I have also worked as Head of Quality at National Dental Centre in Singapore for 2 years, lived and worked as a dental researcher in NZ, Japan and the USA and published many papers in peer reviewed journals of repute.

I am also a certified trainer with Cert IV TAE and have run and facilitated workshops at TAFE. I have worked as clinical tutor at Queensland University & Griffith University and have tutored 3rd, 4th, and 5th year dental students.

I truly understand the gaps in workflow and processes in dental practices and the gaps in knowledge and skills of dental team members and am here to help you bridge these gaps and excel. I am passionate about training and guiding you to achieve your goals in Dentistry.