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What kind of problems do dental practice owners face?

GAPS/PROBLEMS FACED BY PRACTICE OWNERS

Many owners experience gaps/problems in their practices.  These are some of the things they say.

Perhaps some of these problems seem familiar ? Well, you are not alone.

We have put together some key workshops that can be further refined to suit your needs

 

FINANCIAL PROBLEMS

  • Recommended course to bridge this gap ... (OWN3) PRODUCTIVITY – SENSE AND DOLLARS
  • My practice is on the decline and I am not making the money I thought I could make
  • I dont have a steady appointment book and feel like I am on a roller coaster
  • There are many gaps in the appointment book
  • I am constantly needing to advertise
  • Cost of materials and wastage is high and I am unsure of how to reduce costs
  • Staffing costs are very high and there is so much overtime claimed

OVERWORKED AND STRESSED

  • Recommended course to bridge this gap ...(OWN2) SYNC OR SINK
  • Working for myself has not given me more time for myself or my family
  • I hardly get any holidays and seem to be working all the time
  • I feel burnt out and don’t think I am cut out to be an owner
  • I am stressed and overwhelmed and can’t switch off and am spinning wheels

LACK OF BUSINESS REPORTS

  • I need help with reporting. I don’t have a good handle over my financials
  • I don’t have a quick and easy way to keep track of whats happening in the business
  • I do not want to pay huge sums to consultants to get reports
  • Recall rates appear to be down but I have no idea

LOSS OF DIRECTION AND MOTIVATION

  • I feel trapped and have very little control over the business
  • I had a plan but now I feel lost and can’t get back on track
  • I don’t know how to grow and am doing the same things

NON-CONSTRUCTIVE MEETINGS

  • Staff say we need to have a meeting but this is pointless as we go round and round in circles
  • I find meetings stressful and unproductive
  • I don’t know how to run a meeting that will not pull staff and me down

LEADERSHIP AND MANAGEMENT ISSUES

  • My staff are not reflecting my values and core beliefs
  • I don’t have control over what my staff do
  • I feel anxious about changing things as my staff may not like it
  • I can’t seem to be able to motivate and retain staff
  • I didn’t realise that it was so hard to manage people

MENTORING OTHERS

  • I feel my new graduates are missing treatment
  • The new graduates are finding it difficult to fill their books
  • I don’t have the time to mentor the new dentist/therapist

UNSURE OF THE NEED OF A HYGIENIST OR TREATMENT CO-ORDINATOR

  • I am doing a lot of cleans but unsure if I need a hygienist
  • My therapist is not productive and not in sync with me
  • I don’t know how to orient my therapist
  • I am not sure if I need a treatment co-ordinator

COMMUNICATION PROBLEMS

  • I am unsure if I should share any results with staff
  • Staff don’t realise how stressful it is to run a business
  • Some staff are not very friendly to patients or others and I don’t know how to broach this topic
  • I don’t know how to rally my team towards business goal

QUALITY OF WORK AND CLINICAL NOTES

  • Note writing is incomplete and this opens up risks
  • We don’t have time to complete consent forms but need to do this
  • My new graduates seem to need a lot of help
  • I am worried that we are not well prepared for a clinicial mishap
  • We have a lot of unplanned returns, quality of care needs to improve
  • I don’t know how to add on new services

OPERATIONAL HICCUPS

  • Systems and processeses are not adequate
  • I am firefighting most of the time
  • The same mistakes are being made over and over
  • I don’t know if customers are happy and wanting to come back

STAFF MANAGEMENT ISSUES

  • I don’t trust my staff to do a good job so I micromanage
  • Managing and giving feedback to staff is stressful
  • My staff say they are doing too much and need more help
  • Absenteeism and Lateness plagues my practice
  • Dental assistants don’t perform at the same standards
  • I need my manager to take on other responsibilitIes to improve operations but she is so busy
  • I am worried that if my manager leaves I will be lost

TRAINING ISSUES

  • Why can’t my staff just do their jobs well?
  • I don’t know what each one does and the standards vary

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Nupur Hackwood

Dental Consultant and Trainer Australia

Dentist with 33+years experience providing practical. hands-on, affordable dental training workshops for the entire dental team. Based in the Gold Coast Queensland / Northern Rivers NSW area, I provide off-site and onsite training and consulting to dental practice members across southern Queensland, northern NSW and Australia. I have owned and operated my own very successful 4 chair dental practice, have trained dentists, dental assistants, receptionists and practice managers for 11 years. I was Head of Quality at National Dental Centre in Singapore for 2 years and have also lived and worked in NZ, Japan and the USA. I am a certified trainer with Cert IV TAE and facilitate workshops at TAFE. I am also a clinical tutor at Griffith University and train young dental students. I really understand the gaps in workflow and processes in dental practices and knowledge and skills of dental team members and am here to help you bridge these gaps and excel.