Why Us ?

NUPUR HACKWOOD

I bring 30+ years of experience as a Dental Clinician in Private practice and 10+ years as a Dental Business Owner, CEO and Leader to my Practice Management, Consulting, Training, Coaching, and Mentoring Business.

I am passionate about guiding, mentoring and coaching practice owners and other dental team members to EXCEL in whatever role they play within the practice.

I have an unique mix of hands on Clinical experience, Business expertise, and Leadership skills that gives me this insight to problem solving and realigning your goals to your vision.

Creating a healthy work-life balance by working on streamlining the business is the goal. Trust me. I have been there, done it, experienced the highs and lows !

Committed to enabling you to excel in your role

PROBLEM SOLVER

AND PATH FINDER

Problem solver with high energy, motivation, drive, enthusiasm, can-do attitude, kind, passionate, and an experienced Dentist and successful past practice owner

JOHN HACKWOOD

I bring 30+ years of experience of working with big businesses in the field of finance, sales, credit risk, management and financial modelling.

I have been a co-owner of a Dental Practice for 10+ years and have had hands-on experience in setting up the businesses processes in making a practice flow seamlessly.

I am passionate about organisational effectiveness and simplifying repetetive tasks so as to free up staff to look at the bigger picture rather than the tedious tasks that can be automated with smart EXCEL based solutions.

I can help you get a handle on your business financials, Key Performance Indicators, and spreadsheet problems and automate tedious tasks freeing up time to do other vital things.

Committed to a partnership in excellence

WHIZ WITH ALL METRICS

AND REPORTING

Increasing work flow effectiveness and productivity with Excel financial modelling, Excel Macros or VBA, Excel Dashboards, Power Query and more for all your reporting needs and other functions such as rostering, payroll, stock management and more.

OTHER TEAM MEMBERS

EXPERIENCED PANEL OF GUEST SPEAKERS COMPRISING :

DENTISTS

DENTAL SPECIALISTS

DENTAL PROSTHETISTS

THERAPISTS AND HYGIENISTS

DENTAL ASSISTANTS

DENTAL RECEPTIONISTS

DENTAL PRACTICE MANAGERS

DENTAL TREATMENT CO-ORDINATORS

DENTAL OWNERS

Our goal is to train, assist, guide, mentor and bridge any gaps in your practice of dentistry

Committed to excellence

BRIDGING THE GAPS

IN YOUR PRACTICE

Practical, down to earth guidance on the day to day running of a
successful and happy dental practice

HOW DO WE DIFFER FROM OTHER COACHES/CONSULTANTS ?

We are practical, affordable, and down to earth and believe that in simplicity & repeatability lie the answers

We allow you to excel in your field of expertise by setting up work flows that allow you to be self sufficient.

Manage change with an inclusive mentality so that all staff are on board

I am a Dentist and a past owner myself and have the right team members that can guide you on the right path.

HOW CAN WE TAILOR THE TRAINING TO SUIT YOUR NEEDS?

We understand that no one size approach fits all practices

To help you understand the gaps in your practice from all perspectives, trouble shoot with you and team members, and come up with solutions that will bridge these gaps and have the support of all staff

Provide you with the clarity around roles and help you train, align and assess your staff to your vision

WHAT KIND OF RESULTS CAN YOU EXPECT ?

Overcome your unique frustrations, anguish, and stresses of running a business

Be more productive whilst working less and enjoying a healthy work-life balance

Position yourself in front of the queue and compete with the big players

Synchronise strong systems and processes where every member knows their part.

HOW CAN WE HELP YOU WITH REPORTING AND AUTOMATING TASKS?

Understand that what you do not measure, you cannot improve. Start managing with numbers. Watch the stress levels go down

Put in automated systems that allow you to easily measure and view your dashboard results weekly, monthly, yearly and see the difference it makes in how you manage the business

Attract, convert, retain patients and keep them coming back year after year by systemising and implementing strong recall and recare wokflows

Measuring and monitoring the right key performance indicators so as to stay ahead of your competitors and keep your patients returning

General Dentist

Specialist Paediatric Dentist

BDS (Hons) || Australian Dental Council 1998

MDS (Distinction) 1988 || PhD 1993 (University of Otago, NZ)

Cert IV Training and Assessment

Certified NLP Coach and NLP Practitioner

I graduated as a Dentist (Hons) in 1986 and went on to specialise in Paediatric Dentistry (Distinction) in 1988 from the University of Otago in NZ. I then completed my PhD degree in 1993 from NZ followed by several stints as a post-doctoral research fellow not only in NZ but also in the USA and Japan.

I have held full AHPRA registration in Australia since 1998 as both a General Dentist and a Specialist which indeed is very rare. There are also not many practicing dental clinicians with a PhD degree either. This rigorous training in Dentistry has provided me with a strong basis for not just working as a clinician but also as a critical thinker, researcher and problem solver.

My unique mix of skills means that I can bridge the gap in many roles drawing from my experience:

as a clinician both as a General Dentist and a specialist Paediatric Dentist
in private solo practice, group practice, and in the public Hospital in 5 different countries
as an Employee dentist as well as an Employer and CEO of her own buisness
as a mentor and a coach for numerous new dental graduates, hygienists, threrapists
as an employer of dentists, therapists, dental receptionists and managers
as a certified trainer delivering certificate courses in dental assisting
as a NLP coach and trainer
as a researcher with several publications under her name
as a clinical tutor training dental students at both Queensland Univ and Griffith Univ,
as a voluntary dental aid worker with a NGO in India

John Hackwood

Excel Spreadsheet Analyst

Financial Modelling Consultant

Bachelor of Business degree

Graduate Diploma in Applied Finance and Investment

Co-owner and Business Manager for Toothwise

Financial Analayst, Credit Risk Manager

I hold a degree in Business BBus(Acctg) QUT and GradDipAppFin (SIA). I started off life as an accountant and progressed to finance, contract and credit management roles in large resource companies like Comalco, BHP & Anglo American which has given me a wealth of broad business experience.

I also part owned and worked in the dental practice with Nupur for over 10 years, employing staff, doing payrolls, BAS Returns etc., so I also understand the needs and business systems and processes engaged in the running of a dental practice.

Common Business problems an Excel Consultant can help you with:

• Identify KPIs & Create interactive dashboards that visualise them easily

• Create an interactive business model to visualise your strengths, weaknesses, opportunities & threats

• Develop quick & easy ways to create key management reports

• Analyse & make clear sense of data using interactive features that slice & dice data

• Forecast cash flow or profit or patient numbers

• Automate repetitive & time consulting, costly manual data entry

MORE ABOUT DR. HACKWOOD’S EXPERIENCE

Private Practice Experience as an Employee Dentist

Private Practice Experience as an Employer and CEO

Tutor, Mentor and Coach at University

Trainer and Assessor

Head of Quality at a Large Dental Centre in Singapore

Certified NLP coach and trainer

Practice Purchase, takeovers and Practice sale experience

General Dentist

Specilaist Paediatric Dentist

Humanitarian aid work

Lead yourself || Lead your staff || Excel in your practice

CAN LEADERSHIP BE LEARNT ?

In 2005, Dr Hackwood bought a one chair practice and had two staff members. Within 12 months, the practice had expanded to 4 chairs, 3 dentists, a hygienist/therapist and 15+ staff. As planned, Dr Hackwood sold her successful practice just before her 55th birthday allowing the next phase of the journey to unfold.

Dr Hackwood gained deep insight into the business aspect of running a practice, staff management, goal setting, and leadership and and led her team through a myriad of challenges and successes.

CAN STREAMLINING TASKS AND REPORTING INCREASE PRODUCTIVITY ?

John Hackwood joined the Dental Business in 2006 after having worked in senior management roles in BHP Billiton and Anglo Coal among others. His background in Accounting, Finance, Sales and Marketing and his superior knowledge of Excel Analytics, task automation, Dashboard reports was truly a happy marriage between his skills and my focus on setting up streamlined systems and processes .

Streamlining || Reporting || Productivity

Quality || Training || Work Life Balance

CAN THE QUALITY OF CARE IN DENTISTRY BE MEASURED AND DOES TRAINING REALLY CHANGE THINGS?

What you measure, you can monitor. What you monitor you can improve.

Dr Hackwood was the appointed HEAD of quality in Dentistry at the prestigious National Dental Centre in Singapore for two years. She was instrumental in setting up quality indicators for both clinical and non-clinical processes that make for a successful dental practice.

Empowering staff by training is Dr Hackwood’s passion and she truly believes that relevant and timely training not only allows staff to deliver the services well but also makes them confident and less reticent of doing tasks.

IS ATTRACTING NEW PATIENTS AND RETAINING THEM AN ART OR A SCIENCE ?

The language we use with patients helps us build rapport in establishing connections and negotiating relationships. I believe that honesty, integrity, and having the expertise to deliver are the three most important assets in building rapport with patients and making them return to see you year after year.

Communication || Rapport || Patient retention

General Dentistry and much more …

GENERAL DENTISTRY AND MORE …

Dr. Hackwood has vast experience in general dentistry, diagnosis, treatment planning, patient communications, crown and bridge work, dentures, mini-implants, removable and fixed orthodontics, paediatric dentistry, sleep disordered breathing, managing patients with extreme levels of fears and phobias, managing complex cases, and buying, managing and selling a practice.READ MORE

VISION: Consistency and Excellence

To guide and train individual team members to deliver consistently at a level guaranteed to bring excellence and success.

MISSION: Demystify and Master

Mission: Demystify and Master

To demystify, understand and master all the patient centred systems and processes and nuts and bolts required to run an efficient and productive dental business.

MEET THE TEAM