JUST EXCEL DENTAL TRAINING, CONSULTING, & DENTAL PRACTICE MANAGEMENT

Dental Practice Management Solutions & Dental Staff Training

CREATING HIGH-PERFORMING SUCCESSFUL DENTAL PRACTICES

We provide practical and affordable dental training courses for the growth and development of all Team Members. We also offer Practice Management Solutions to improve processes and systems all of which ultimately lead to increased Production.

Choose from our range of in-depth, straight-forward, cost-effective dental staff training and dental practice management courses. Or ... talk to us about designing a targeted, tailored solution for your situation.

Our approach is different. You design the course or workshop that you need and we put it together and deliver it for you. You don’t pay any monthly membership fees for courses you don’t need. Focus on solving your unique problems.

0407732297

DENTAL STAFF TRAINING COURSES

“The only thing worse than training your employees and having them leave is not training them and having them stay.”  Henry Ford

Training is my passion!  Choose from a multitude of pre-designed training courses guaranteed to improve staff performance, increase employee satisfaction, and reduce stress. 

Want me to design a course to suit your specific needs? I work with you to incorporate your unique challenges into our solutions because I understand that one size does not fit all!

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Click here for Courses for Dental Practice Managers & Owners

Trying hard to run a successful, productive and happy practice, but overworked, stressed, having staff problems, or spinning wheels and wanting to takeback control of your life? Want peace of mind and realise your dreams ?

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Click here for Courses for Dentists and New Dental Graduates

 Looking to improve your communications skills with patients to build better relationships and increase your dental case acceptance rate? Just graduated, trying to find your feet, overwhelmed, need to build confidence?

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Click here for Courses for Oral Health Therapists & Hygienists

Wanting to develop better skills in dental patient handovers and improve patient communications for increased case acceptance? Finding it stressful to manage apprehensive children or adults with low pain threshold?

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Click here for Courses for Dental Receptionists or Front Desk staff

Wanting to improve phone skills and talk to patients with confidence? Lacking the knowledge of Dentistry? Wanting to convert more calls to appointments? Have so much to do and so little time or help? Feel stressed when patients demand an appointment?

Portrait of a young female doctor wearing a blue coat posing in a dentist office with medical equipment in the background
Click here for Advanced courses for Dental Assistants

 Looking to improve your communications skills with patients and don’t know what to say? Want to be a better assistant and anticipate the needs of the dentist better? Know very little about setting up for RCT or fixed pros or Orthodontics? We have the advanced training for you.

Click here for Courses for Treatment Co-ordinators

Wanting to do a better job explaining dental procedures and costs to patients in a way that  they are more accepting of treatment? Feel frustrated when patients come up with numerous objections and don’t make an appointment? Increase case acceptance.

DENTAL PRACTICE MANAGEMENT COURSES

The success of your dental business is dependent not only on training staff well, but also on designing and implementing practical and effective systems, processes, and metrics to manage the day-to-day operations of your practice. 

Problem Solving and Process Improvement are my forte. Let me take care of all your practice management needs so you can focus on what you enjoy doing the most!

Dental Practice Management Training courses are under 4 categories (4Ps)

P1=People (staff); P2=Process; P3=Purchases (expenses); P4=Production

Each Category has 4 Modules with many Lessons. 

You can Pick and Choose any number of Modules from any Category that would best suit your current practice needs. 

You design the training, we make it happen! Let us do the hard work.

DENTAL TRAINING COURSES

People (Staff) - P1M1

Get the right stafF and retain them

Dental Staff Recruitment, Onboarding,Training & Retention

People (Staff) - P1M2

Set staff on the right track with feedback

Dental Job Descriptions and Performance Appraisals

People (Staff) - P1M3

Inspire, Lead, Align, and Engage staff

Dental Leadership, Company Culture, Staff Engagement & Alignment

People (Staff) - P1M4

Schedule to production & flow

Dental Rosters, Overtime, Leave, Payroll, FWA & HPSS award

Process - P2M1

create the wow factor everytime

Dental Patient Flow, Quality care, Service Recovery

Process - P2M2

yesterday, today, tomorrow focus

Dental Practice flow, Triage, Huddles, Team work

Process - P2M3

privacy and records retention

Dental Clinical Records, records transfer, Consent

Process - P2M4

Anticpate and prepare for risks

Dental Risk Management, WHS, Infection Control

Purchases / Overheads - P3M1

Reduce expenses and wastage in stock

Dental Stock and Supplies Inventory Management

Purchases / Overheads - P3M2

Reduce cost of call-outs & breakdowns

Dental Equipment & Instruments Maintenance

Purchases / Overheads - P3M3

Reduce cost of Utilities & supplies

Dental Premises, Decor, Utilities, Safety, Overheads

Purchases / Overheads - P3M4

Reduce cost of office overheads

Dental Hardware, Software, Office equipment

Production - P4M1

Get existing patients to refer

Internal Dental Marketing, Continuing Care, Reactivation

Production - P4M2

target your messages correctly

External Dental Marketing, Video Advertising, Content creation

Production - P4M3

Set goals. Run a profitable business

Managing Dental Production Goals, Overheads, Dental P&L

Production - P4M4

Use the practice GPS for success

Using Key Dental Performance Indicators (KPI) as the GPS

ONE-ON-ONE DENTAL COACHING

Every business has different challenges. Every staff member has their own learning curve too. Don’t let your unique problems weigh you down. Sometimes just discussing a problem with a Business Coach, can shine a light on the way forward quickly.

 Coaching can benefit any staff member to improve, overcome hurdles, and grow into their new role be it a Dental Receptionist, Practice Manager, Dentist, or the Practice Owner 

As a coach my role is to give you clear perspective, shine a light on the gaps, allow you to see and overcome hurdles, ease the pain, challenge you to think like a leader, set realistic goals, and help you succeed.

Call 0407732297 to find out more about the various coaching services I offer.

Dental Coaching services by Just Excel

Make Just Excel Dental Training and Consulting your one-stop shop for all your dental staff training and dental practice management solutions.

I will help you find the right solutions for the challenges you face at an affordable cost. 

ACCESS OUR ONLINE COURSES FROM ANYWHERE, ANYTIME. START NOW.

Live-Online, FACE-TO-FACE, & IN-HOUSE TRAINING IS ALSO AVAILABLE.  

PLEASE CONTACT US FOR PRICING and for start dates on our Live-Online Courses

[email protected]
or call us on: 0407732297
or CLICK HERE TO FILL OUT A FORM AND LET US KNOW WHAT CHALLENGES YOU FACE

Testimonials

Read what Dental Team members have said when asked “What did you like about the training?”

"I can truly say that in the 5 years that I had the opportunity to work alongside Nupur, I learnt more than I ever  had in the 30 years of being a Dental Assistant.  I am grateful to have had the opportunity to have gained the skills I have today".
Tina, Redland Bay, QLDDental Clinic Co-ordinator 2016
“Dr Nupur has a wealth of experience and expertise in both general and paediatric dentistry. I am privileged as a new graduate dentist to have worked closely with Dr Nupur in private practice as a colleague and mentor. I have found her advice and teachings informative, enlightening and invaluable.”
Georgie, Northern NSWDentist (New Grad)
"What I liked is that we could all sit and talk about our situations and not just have information hammered at us."
Eden, Dental Assistant, Gold Coast, QLDOnsite Team Workshop: Building appointment books - A Team effort
After doing this course I feel more confident when I am talking to patients. I have been able to effectively book in appointments.   My notes have considerably improved and it is very helpful for our Dentists and DAs.
Fatema, Practice Owner: Sydney, NSWDental Receptionist
"I liked everything. The way Dr Nupur presented each topic was amazing, giving real cases of real life. Also explained so many things that I was lacking in. I would have another workshop anytime."
Leriant, Dental Assistant, Gold Coast, QLDOnsite Team Workshop: Building appointment books - A Team effort
"Offered practical and easy to implement processes and changes. Loved this course, money and time well spent. Thank you.
Erin, Dental Practice Owner, Ipswich, QLDFace-to-Face Workshop: REC_1: Empower your dental receptionist to be the most amazing brand ambassador
What I enjoyed was: "1. The information provided through real life experiences 2. Ways to Improve Effective Booking 3. Effective Training Tools for all staff. Enjoyed!"
Lauren, Front-Office Coordinator, Gold Coast, QLDFace-to-Face Workshop: REC_1: Empower your dental receptionist to be the most amazing brand ambassador
The course had "Lots of Practical Ideas and especially lots of Ideas for Problem Solving"
Ruth, Receptionist and Practice Manager, Tweed Shire, Northern NSWFace-to-Face Workshop: REC_1: Empower your dental receptionist to be the most amazing brand ambassador
What I liked was: "Lots of experience with various people. Great structure to implement with staff and the practice. The Problem Solving ideas."
Nicole, Receptionist, Tweed Shire, Northern NSWFace-to-Face Workshop: REC_1: Empower your dental receptionist to be the most amazing brand ambassador
What I liked was: "The new ideas for Quality Control. The Coding of patients is a great concept. Nupur is an approachable presenter with wealth of experience"
Robyn, Hygienist, Brisbane CBD practiceFace-to-Face Workshop: OHT-1: Maximising scope, Value Adding, Seamless workflow with Dentists
What I liked was: "The fresh ideas on gaining patient engagement during maintenance appointments. Very Valuable. Especially the visual cues and ideas on tracking performance.
Dr David, Practice Owner, Brisbane CBDOHT-1: Maximising scope, value adding and Seamless workflow
"Very informative and Nupur was easy to talk to. Engaging session, giving me some great insight into how to communicate effectively with both adult and Paediatric patients. Made me reflect on myself as a practitioner and identify how I can work more professionally.
Dr Kate, Dentist, Gold Coast, QLDOnsite Training: Building Appointment books: A team effort
"The broad knowledge the speaker has as a Dentist, Manager, and Educator, gives a thorough approach to the issues a dental practice faces."
Cristina, Dental Hygienist, Gold Coast, QLDOnsite Training Day: Buildign Appointment Books: A team Effort
"Nupur was well prepared and was very interesting. It was all good. She focussed on our needs and problems."
Dr. Kate, Practice Owner, Gold Coast, QLDOnsite Staff Training: Building Appointment Books
"I thoroughly enjoyed today. I learnt a lot about the importance of team work and communication as well as effective methods of doing so. Learnt aspects of 4-handed dentistry that I can adopt into my workign style. I have also learnt about the importance of clear workflow and documentation. Loved how this workshop was delivered and shown."
Brynne, Receptionist and DA, Ipswich, QLDFace-to-Face workshop: Building Appointment Books and Advanced 4-handed Dentistry
"Loved the knowledge and different point of views. Being shown how to look at things differently and solve our own problems Nupur really took the time to listen and helped us resolve some issues Nupur has great experience and it was great to pick her brain. Thanks Nupur."
Angela, Dental Assistant, Brisbane, QLDFace-to-Face workshop: Building Appointment Books Together, A Team Effort
"I had a great time learning how to expand my knowledge and how to better myself for the best practice experience for our Dentists and our patients. Nupur was great! She was very helpful and listened to what we had to say so she could give us the best possible information for our team. Overall awesome experience and would definitely recommend to anyone wanting to improve their skills and knowledge."
Felicity, Dental Assistant & Receptionist, Darra, QLDFace-To-Face Workshop: Building appointment Books: A Team Effort.
"Thank you for today's training class. It was engaging and educational. I found it helpful that it was catered to our practice's own concerns."
Catherine, Dental Assistant, Brisbane, QLDFace-To-Face Workshop: Building appointment Books: A Team Effort.
"Enjoyed talking tactics to help streamline the production for the day."
Nicole, Practice Manager, Ipswich, QLDFace-To-Face Workshop: Building appointment Books: A Team Effort.
"Great training. Shared a lot of information about DAs roles and responsibilities. This training has nurtured my knowledge and has helped expand my skills and capabilities. Thanks Dr Hackwood."
Gen, Receptionist, Mackay, North QLDIn-house 4-day Staff Tailored Training
"Very Informative and Hands-on I liked how the questions asked makes you think about the answer Power-points were a good way of displaying photos."
Precious, Mackay, North QLDIn-house 4-day Staff Tailored Training
"Very Informative and Hands-on. I think having actual experience and knowledge in Dentistry helped a lot because when we tried asking questions, Nupur could answer it confidently."
Allana, Dental Assistant, Mackay, North QLDIn-house 4-day Staff Tailored Training
"Dr Hackwood - The content you have delivered offers a totally new perspective into Dentistry, which is sorely needed at dental school. Getting to know about some of the expectations and workflow of private practice gives me peace of mind."
Mustafa, New Dental Graduate, Gold CoastDen1+Den2+Den3 Courses
"Dr Nupur has been amazing, I highly recommend her. If you need to develop and advance your skills in mastering dental assisting, then Dr Nupur is your answer. I was so grateful and feel confident. She taught almost everything that I didn't know before. I feel very confident after this workshop and have developed more in this field. Thank you."
N.S. Dental Assistant, Northern NSWFace-to-Face 4-handed Dental Assisting Course
What I liked: "Interactive, Personalised, Handouts and visuals (slide shows). Real Life examples (videos assisting a real patient) Hands on training (tray setting up, passing real instruments)."
Nicole, Dental Assistant, Tweed Shire, NSWFace-To-Face 4-handed Dental Assisting Course
"Great training. Shared a lot of information about DAs roles and responsibilities. This training has nurtured my knowledge and has helped expand my skills and capabilities. Thanks Dr Hackwood."
Ellie, DA, Tweed Shire, NSWFace-to-Face 4-hnaded Dental Assisting Course
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