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REC_M4 (12 Lessons) Everything you need to know to excel in your job as a Dental Receptionist

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$1,660.00 $1,328.00

REC_M4 (12 Lessons) Everything you need to know to excel in your job as a Dental Receptionist

(This course combines Module 1 + Module 2 + Module 3 in the Reception series of training courses)

The Dental Receptionist is the Eyes, Ears, and Spokesperson of the practice and represents the Company.  Do you, as a receptionist, have what it takes to be a Master Communicator, Amazing Scheduler, Traffic Controller, Timekeeper, Organiser, Problem Solver, Juggler, Negotiator, PR Officer, Risk Manager, Credit Controller and then a Happy Confidante? Is it an art or a science or both?  They have to get it right.  In today’s competitive market of Dentistry, Excellence is not an option, it is a necessity.

This intensive 6 week online training programme is designed to take your Reception skills to yet another level by empowering you with the knowledge and skills to take your business and team from good to excellent.   The 12 lessons (nearly 25hours of video) will cover the key job roles of a receptionist and what it takes to be that amazing brand ambassador. The practical homework involved will allow you to implement action and changes in your practice immediately.

This course goes beyond just having good telephone skills. It starts with a sound foundation in Dentistry, moving on to converting phone calls to appointments, how to manage the book, and then moving on to managing the flow of the practice, triaging and continuing care.

Module 1 (4 lessons)_ Dentistry 101 _ What a Dental Receptionist needs to know about Oral anatomy, Dental Conditions, Procedures, & Terminology, ADA codes, & Patient types

  1. Dental Product knowledge: Sound foundation in Dental Anatomy, Dental Diseases, Dental Terminology, ADA Codes
  2. Dental Service knowledge: Questions patients ask about Dental Problems (extra-oral) and Procedures offered
  3. Dental Service knowledge: Questions patients ask about Dental Problems (intra-oral) and Procedures offered
  4. Recognising and managing different Patient personality types with confidence

Module 2 (4 lessons)_Empowering your Dental Receptionist to be the best brand ambassador in managing your appointment book

  1. The right Phone Etiquette in converting phone calls to appointments
  2. Productive Scheduling
  3. Managing ‘Dead’ Time
  4. Scheduling Emergencies and Demanding patients

Module 3 (4 lessons)_Managing Practice Flow, Team communications, Triaging, Internal Marketing, Cont. Care, Complaints, Accts & Billing

  1. Managing Practice flow and triaging with staff
  2. Internal Marketing and Continuing Care
  3. Managing patient complaints
  4. Managing Admin tasks, Accounts, and Billing

You can choose to do this course over 6 weeks where you do 2 lessons each week or complete the course in 12 weeks where you cover 1 lesson each week. Purchasing all 3 modules saves you over $300.

To find out more about the content, time involvement, homework, what the benefits are of doing this course, practical implementation, discounts and more … please fill out this form below and submit  and we will get back to you. If you wish you can just call 0407732297 or email us at [email protected]



    Course Features

    • Lectures 0
    • Quizzes 0
    • Duration 50 hours
    • Skill level All levels
    • Language English
    • Students 12
    • Assessments Yes
    Curriculum is empty
    Nupur Hackwood

    Dental Consultant and Trainer Australia

    Dentist with 33+years experience providing practical. hands-on, affordable dental training workshops for the entire dental team. Based in the Gold Coast Queensland / Northern Rivers NSW area, I provide off-site and onsite training and consulting to dental practice members across southern Queensland, northern NSW and Australia. I have owned and operated my own very successful 4 chair dental practice, have trained dentists, dental assistants, receptionists and practice managers for 11 years. I was Head of Quality at National Dental Centre in Singapore for 2 years and have also lived and worked in NZ, Japan and the USA. I am a certified trainer with Cert IV TAE and facilitate workshops at TAFE. I am also a clinical tutor at Griffith University and train young dental students. I really understand the gaps in workflow and processes in dental practices and knowledge and skills of dental team members and am here to help you bridge these gaps and excel.
    $1,660.00 $1,328.00