Having worked as a Dentist for 37 years, especially over the 11 years of owning and managing my own Dental Practice, it became obvious that having well trained staff was going to be pivotal to my success in being competitive as a dental practice owner and for my own sanity. I was right!
The continuous environment of in-house training I created through weekly staff meetings, helped me immensely to increase staff engagement as they were continually improving and gaining self-confidence. High engagement translated to better patient care at all patient touch points in the practice.
I have always enjoyed teaching … whether it was teaching students at Dental University to be Dentists or support staff doing a certificate course at TAFE, or mentoring new dental graduates or designing and delivering staff training sessions in-house.
My passion for training took me down the path of completing a Cert IV in Training and Assessment. Training is only one half of the equation – assessing if the staff member understood the teaching and is able to deliver correctly is the other half. The Certificate course laid down the foundation for exploring different learning styles, pace of learning, designing training programmes that encourage engagement, delivering in a way that is easy to digest, followed by assessment. Since I launched the company in 2019, I have had plenty of experience designing courses to be delivered online post Covid.
I also understand perfectly that given the same problem, different practices will deal with it differently. Therefore, although I have numerous off-the shelf courses that may be perfectly right for some practices, I may need to adapt certain courses to suit other practices better.
This is my forte. Problem solving for you and delivering targeted training with time for implementation as we train. I will tailor the course such that you can solve your problems easily within a short time-frame.
Choose from a multitude of pre-designed short training courses guaranteed to improve staff performance, increase employee satisfaction, and reduce stress.
