EXPRESSION OF INTEREST ONLY.
This is not an on-demand course. This is a Live-Online course held certain times of the year. Please contact us for pricing and dates or Click to add to cart and we will contact you.
Dental Business Processes and Operations : Customer Service in Dentistry and Service Recovery
Dental Practice Management Series: DPM_Process: P2M1: 1 day course (6hrs)P2M1: This Modules covers Processes involved in Delivering Quality Patient Care, Providing Excellent Customer Service, Monitoring patient retention and happiness, and having a strong Service Recovery process
Key topics covered:
- Monitoring Quality of Services Offered by Clinicians
- Monitoring Unplanned returns
- Managing Patient expectations and anticipating problems
- Monitoring Quality of Services offered by Support staff
- Monitoring Customer care and service standards through Patient Satisfaction surveys
- Mystery calls to practice – weekly/monthly/quarterly (your choice)
- Feedback surveys and spot polls
- Reporting on Inactive Patient numbers
- Systematic approach to managing Patient complaints
- Having a strong Service Recovery Protocol
- Creating the WOW factor/Soft skills needs to retain patients and increase case acceptance
Why do this course?
This course will allow you to:
- Keep your ear to the ground. Feel the pulse of your business. Know what your patient’s say and feel about your business.
- Deliver the WOW factor to patients by all staff by setting up the right processes to do so
- Put a stamp to your brand name and get customer awareness of your services
- Be top of mind and stay ahead of the competition – be the first choice
- Increase Patient Retention and fill appointment books
- Increase internal referrals through word of mouth
- Become more productive and successful
- Create not only happy patients but also happy staff who feel proud to be part of the brand
- Certificate of completion and CPD hours provided
Mode of Delivery:
- Available only as Live-Online courses held certain times of the year.
- This is not an on-demand course
- Please contact us for pricing and dates
Price and Other Points
- Price is per person and excludes GST
- Group Discounts are available
- Can be combined with other Modules
- Some preparation is needed before the course
For full course details, more info and start dates:
- Call me on 0407732297 or Email: admin@justexcel.com.au
- Or click to complete this form Contact us
Course Features
- Lectures 0
- Quizzes 0
- Duration Lifetime access
- Skill level Intermediate
- Language English
- Students 78
- Assessments Yes