Dental Assisting Course: Dental Communication skills for the Dental Assistant and Dental Triage (DA_M1)

Teacher

Communication skills & Anticipation in Dentistry for Dental Assistants

DA_M1: Extended role of DA in communication with Patients, Dentists, and other Team members and better anticipation skills in facilitating better and more effective quality patient care

IMPORTANT NOTES:

Alternatives: If you prefer that I deliver the course Face-to-Face onsite or at premises of your choice – please contact me re: travel costs. (Note: I am based in the Southern Gold Coast region and there are no additional costs to travel within a 150km radius.)
Dental Assistant Certificate of Completion from Just Excel Dental Training is provided with CPD hours
Please contact us on 0407732297 or send an email to admin@justexcel.com.au with your needs and let us help you

Course: Focuses on Communicating with and Anticipating needs of Dentist, Team members and Patients: what to say, when to say, why to say it, who to say it to, how to say it

Triaging with clinical team at huddles – clarifying questions about patient/lab work etc
Receiving and settling patients: greetings, relevant questions to ask, showing empathy
Extended admin duties: Updating MH & DH, administering screening questions for New/Returning patients, checking needs & wants, monitoring anxiety levels
Doing effective handover to Dentists/OHTs and preparing room accordingly
Communicating with and anticipating needs of Dentist/OHTs, including checking & communicating about lab work
Extended role of DA in communicating clinical Procedures clearly, answering queries, supporting patients during Treatment, Giving Post op instructions to patients
Preparing and printing clear Tx plans: Communicating with Patients about number of appointments, cost estimates, finance options offered, coordinating next visits with Receptionists and Treatment coordinators
Communicating with other clinical team members around sterilisation needs, instruments, equipment, patient flow issues, breaks and waste disposal
Communicating at meetings: patient flow, patient care, stock & equipment requirements
Communication around stock needs, stocking each day, lab pour ups, Xray rooms

The challenge

Dentist wants me to communicate more with patients, but I don’t want to sound unprofessional
My dentist is very busy and has to go into 2 hygiene rooms to do check ups. How can I help?
I would like to be able to tell patients more about the procedure when they ask me
How do I go about checking their medical and dental history
Dentist says I should explain costs to patient but it seems so complex
I would like to give post-op instructions but am afraid I will miss things
I could help with printing consent and financial forms if I am shown how
I really don’t know what to say to patients besides exchanging some pleasantries
I have not been trained to discuss dental procedures or risks
My previous dentist used to not allow us to talk to patients and said we were to be seen only!
I am afraid I will say the wrong things and come across as being unprofessional.
I am not confident of explaining dental procedures to patients or giving post-op instructions or discussing fees

Timeliness, Team work, Triage, and Trust – The DA T4 code

The challenge

Running late, squeeze-ins, poor team work, and lack of trust … it’s stressful
When Dentist runs late or there are squeeze-ins, everyone is under the pump
Often, I have to work through the lunch hour to bring the sterilisation up to date
We hardly ever finish up on time and I get home late. It is hard as I have young children who rely on me
There is very little team work and I don’t like asking for help
Everyone seems to think that ‘someone’ will pick up the slack but no one knows who that is
I want to trust my team mates to do the right thing but often this does not happen
There is a lot of back stabbing that goes on. No one wants to say anything directly. I just keep quiet.
I wish I had better skills in conflict management and was able to talk to other staff members directly

Mode of Delivery:

This is not an on-demand recorded course
Available only as Live-Online course held at certain times of the year or as requested
Please contact us for dates
Usually run as two x 3hour sessions (6hrs) covering topics relevant to the practice/team member
Times can be adapted to need
Can be combined with other Modules
Some preparation may be needed before the course

Pricing

- Price per person: $480/person but a minimum of 3 or more people are required to run the course
- Group Discounts are available
- Please contact us

Any questions please do not hesitate to call us on 0407732297 or send us an email : admin@justexcel.com.au

Course Features

Lectures 0
Quizzes 0
Duration Lifetime access
Skill level Intermediate
Language English
Students 2
Assessments Self

There are no items in the curriculum yet.

Nupur Hackwood

Dental Consultant and Trainer Australia

My background as a Dentist for 34 years, Dental Practice Owner for 11 years, Dental Educator, Dental Researcher and Publisher, Certified Dental Trainer in RTOs, Quality Assurance Head, and also a Dental Specialist puts me in a unique position to thoroughly understand the business of Dentistry and also the needs and wants of every member working in a Dental Business.

I provide practical, hands-on, affordable dental training workshops for the entire dental team. I have developed these courses with careful thought on what the dental industry needs today.

Starting with a small 1 chair dental practice, I scaled and grew to a 4 chair dental practice with 3 Dentists and an OHT within 5 years and ended with approximately a 2 Million Dollar turnover during my 11 years ownership. So, I know what it takes to scale and grow a business cost effectively and how to use KPI numbers as a GPS to get there. This is my forte.

I strongly believe in training staff not just to have a high-performing team and reduce stress, but also because it helps nurture, grow, motivate and keep staff engaged and happy and increases staff retention. I have trained new graduate dentists, dental assistants, receptionists and practice managers for 11 years.

In the 11 year period when I owned and operated my own business, I conducted structured in-house training programmes which comprised of not just a regular weekly staff meeting but also, monthly, quarterly and annual staff training sessions.

Based in the Gold Coast Queensland / Northern Rivers NSW area, I provide online, off-site and onsite training courses and consulting services to dental practice members all across Australia.

I have also worked as Head of Quality at National Dental Centre in Singapore for 2 years, lived and worked as a dental researcher in NZ, Japan and the USA and published many papers in peer reviewed journals of repute.

I am also a certified trainer with Cert IV TAE and have run and facilitated workshops at TAFE. I have worked as clinical tutor at Queensland University & Griffith University and have tutored 3rd, 4th, and 5th year dental students.

I truly understand the gaps in workflow and processes in dental practices and the gaps in knowledge and skills of dental team members and am here to help you bridge these gaps and excel. I am passionate about training and guiding you to achieve your goals in Dentistry.

Dental Assistant

Dental Assisting Course: Dental Communication skills for the Dental Assistant and Dental Triage (DA_M1)

Communication skills & Anticipation in Dentistry for Dental Assistants

DA_M1: Extended role of DA in communication with Patients, Dentists, and other Team members and better anticipation skills in facilitating better and more effective quality patient care

Timeliness, Team work, Triage, and Trust – The DA T4 code

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